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~person:"Brown, Tom"
~person:"Flavián Blanco, Carlos"
~subject:"Relationship marketing"
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Relationship marketing
Beziehungsmarketing
6
Customer service
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Kundenservice
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3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
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Brown, Tom
Flavián Blanco, Carlos
Stauss, Bernd
10
Hinterhuber, Hans H.
8
Barnes, Donald C.
7
Helmke, Stefan
7
Beatty, Sharon E.
6
Gustafsson, Anders
6
Van Vaerenbergh, Yves
6
Walsh, Gianfranco
6
Collier, Joel E.
5
Lucas, Robert W.
5
Baker, Melissa A.
4
Bruhn, Manfred
4
Dagger, Tracey S.
4
Dangelmaier, Wilhelm
4
Georgiev, Marin
4
Larivière, Bart
4
Mattila, Anna S.
4
Matzler, Kurt
4
Piccoli, Gabriele
4
Seidel, Wolfgang
4
Shin, Hyunju
4
Sirianni, Nancy J.
4
Terziev, Venelin
4
Angerer, Thomas
3
Bell, Chip R.
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Büttgen, Marion
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Chaker, Nawar N.
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Cheung, Fung Yi Millissa
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Chiguvi, Douglas
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Coenen, Christian
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Edvardsson, Bo
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Ferraro, Carla
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Frei, Frances X.
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Futrell, Charles M.
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Gazzoli, Gabriel
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Goodman, John A.
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Gouthier, Matthias H. J.
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Business strategy review
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
International journal of contemporary hospitality management
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
The service industries journal
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ECONIS (ZBW)
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1
Frontline robots in tourism and hospitality : service enhancement or cost reduction?
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
3
,
pp. 477-492
Persistent link: https://www.econbiz.de/10012666399
Saved in:
2
Customer-focused voice and rule-breaking in the frontlines
Gazzoli, Gabriel
;
Chaker, Nawar N.
;
Zablah, Alex R.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
2
,
pp. 388-409
Persistent link: https://www.econbiz.de/10012819765
Saved in:
3
Service robot implementation : a theoretical framework and research agenda
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
Saved in:
4
The emergent field of organizational frontlines
Singh, Jagdip
;
Brady, Michael
;
Arnold, Todd
;
Brown, Tom
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 3-11
Persistent link: https://www.econbiz.de/10011647467
Saved in:
5
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
6
The future belongs to us all
Silvester, Marc
;
Ahmed, Mohi
;
Brown, Tom
- In:
Business strategy review
19
(
2008
)
4
,
pp. 12-16
Persistent link: https://www.econbiz.de/10003788086
Saved in:
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