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~person:"Caniëls, Marjolein"
~person:"Hollebeek, Linda D."
~subject:"Kundenzufriedenheit"
~type:"article"
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Kundenzufriedenheit
Beziehungsmarketing
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Customer satisfaction
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Caniëls, Marjolein
Hollebeek, Linda D.
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Le Nguyen Hau
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Handbook of research on customer engagement
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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First-time versus repeat tourism customer engagement, experience, and value cocreation : an empirical investigation
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Mostafa …
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10012880242
Saved in:
2
The role of consumer engagement in recovering online service failures : an application of service-dominant logic
Islam, Jamid Ul
;
Rahman, Zillur
;
Hollebeek, Linda D.
- In:
Handbook of research on customer engagement
,
(pp. 456-469)
.
2019
Persistent link: https://www.econbiz.de/10013163406
Saved in:
3
Value cocreation in service interactions : dimensions and antecedents
Neghina, Carmen
;
Caniëls, Marjolein
;
Bloemer, Johanna M.
; …
- In:
Marketing theory
15
(
2015
)
2
,
pp. 221-242
Persistent link: https://www.econbiz.de/10011494612
Saved in:
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