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~person:"Casidy, Riza"
~subject:"Brand image"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Customer relationship management"
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Dienstleistungsqualität
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18
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Casidy, Riza
Han, Heesup
27
Bruhn, Manfred
23
Gil Saura, Irene
23
Prentice, Catherine
23
Loureiro, Sandra Maria Correia
19
Mattila, Anna S.
18
Hollebeek, Linda D.
17
Japutra, Arnold
15
Hyun, Sunghyup Sean
14
Klaus, Philipp
13
Balaji, M. S.
12
Gong, Taeshik
12
Kumar, Vikas
12
McColl-Kennedy, Janet R.
12
Quach, Sara
12
Rahman, Zillur
12
Sreejesh, S.
12
Johnson, Lester W.
11
King, Ceridwyn
11
Sarkar, Abhigyan
11
Usman, Osly
11
Šerić, Maja
11
Gustafsson, Anders
10
Khan, Imran
10
Qu, Hailin
10
Rather, Raouf Ahmad
10
Roy, Sanjit
10
Bang, Nguyen
9
Bilgihan, Anil
9
Chahal, Hardeep
9
Fetscherin, Marc
9
Park, Jungkun
9
Prybutok, Victor R.
9
So, Kevin Kam Fung
9
Thaichon, Paramaporn
9
Wong, IpKin Anthony
9
Woratschek, Herbert
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Industrial marketing management : the international journal for industrial and high-tech firms
2
Australasian marketing journal
1
Journal of nonprofit & public sector marketing
1
Journal of retailing and consumer services
1
Services marketing quarterly
1
The journal of brand management : an international journal
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Tourism management : research, policies, practice
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ECONIS (ZBW)
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1
The effects of B2B sustainable brand positioning on relationship outcomes
Casidy, Riza
;
Lie, David Sugianto
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 245-256
Persistent link: https://www.econbiz.de/10014282237
Saved in:
2
Drivers and outcomes of relationship quality with professional service firms : an SME owner-manager perspective
Casidy, Riza
;
Nyadzayo, Munyaradzi
- In:
Industrial marketing management : the international …
78
(
2019
),
pp. 27-42
Persistent link: https://www.econbiz.de/10012026090
Saved in:
3
Service recovery, justice perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
Saved in:
4
Enhancing hotel brand performance through fostering brand relationship orientation in the minds of consumers
Casidy, Riza
;
Wymer, Walter
;
O'Cass, Aron
- In:
Tourism management : research, policies, practice
66
(
2018
),
pp. 72-84
Persistent link: https://www.econbiz.de/10011813817
Saved in:
5
The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions
Casidy, Riza
;
Shin, Hyunju
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 103-112
Persistent link: https://www.econbiz.de/10011388094
Saved in:
6
The impact of brand strength on satisfaction, loxaltry and WOM : an empirical examination in the higher education sector
Casidy, Riza
;
Wymer, Walter
- In:
The journal of brand management : an international journal
22
(
2015
)
2
,
pp. 117-135
Persistent link: https://www.econbiz.de/10011288584
Saved in:
7
The role of perceived market orientation in the higher education sector
Casidy, Riza
- In:
Australasian marketing journal
22
(
2014
)
2
,
pp. 155-163
Persistent link: https://www.econbiz.de/10010400503
Saved in:
8
Linking brand orientation with service quality, satisfaction, and positive word-of-mouth : evidence from the higher education sector
Casidy, Riza
- In:
Journal of nonprofit & public sector marketing
26
(
2014
)
2
,
pp. 142-161
Persistent link: https://www.econbiz.de/10010382656
Saved in:
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