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~person:"Castro, Ignacio"
~person:"Wang, Kai-yu"
~subject:"Complaint management"
~subject:"Customer satisfaction"
~subject:"Kundenzufriedenheit"
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Complaint management
Customer satisfaction
Kundenzufriedenheit
Switching behaviour
4
Wechselverhalten
4
Beziehungsmarketing
3
Consumer behaviour
3
Konsumentenverhalten
3
Loyalty
3
Relationship marketing
3
Switching costs
3
Alternative attractiveness
2
Beschwerdemanagement
2
Dienstleistungsqualität
2
Mediation model
2
Satisfaction
2
Service quality
2
Arbeitszufriedenheit
1
Customer heterogeneity
1
Customer perceived value
1
Customer service
1
Dienstleistungssektor
1
Ethiopia
1
Job satisfaction
1
Kundenservice
1
Mediation
1
Multigroup analysis
1
Partial least squares
1
Partielle kleinste Quadrate
1
Perceived switching costs
1
Purchase behavior
1
Purchase intentions
1
Relationship quality
1
Service industry
1
Service recovery satisfaction
1
Structural equation model
1
Strukturgleichungsmodell
1
USA
1
United States
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Castro, Ignacio
Wang, Kai-yu
Blut, Markus
5
Evanschitzky, Heiner
4
Bang, Nguyen
3
Marimuthu, Malliga
3
Stan, Valentina
3
Vincent, Nicolas
3
Ahmed, Masood
2
Ali, Mazhar
2
Chih, Wen-hai
2
Chowdhury, Nusrat
2
Chuah, Stephanie Hui-wen
2
Cobelli, Nicola
2
Confente, Ilenia
2
Füller, Johann
2
Georgi, Dominik
2
Gligor, David M.
2
Hsu, Li-chun
2
Ji, Chen
2
Kleshchelski, Isaac
2
Kolos, Krisztina
2
Ma, Jianmei
2
Mannan, Mahafuz
2
Matzler, Kurt
2
Mittal, Vikas
2
Mohiuddin, Md. Fazla
2
Mutum, Dilip S.
2
Nagengast, Liane
2
Ram, Jiwat
2
Ramaseshan, B.
2
Russo, Ivan
2
Samudro, Andreas
2
Sarker, Priodorshine
2
Shafei, Ingy
2
Shi, Wenhua
2
Somosi, Agnes
2
Stiassny, Alfred
2
Strobl, Andreas
2
Susanti, Vonny
2
Tabaa, Hazem
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European management journal
1
Journal of business research : JBR
1
Managing service quality : MSQ ; an international journal
1
The service industries journal
1
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ECONIS (ZBW)
4
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A mediating and multigroup analysis of customer loyalty
Picón-Berjoyo, Araceli
;
Ruiz-Moreno, Carolina
;
Castro, …
- In:
European management journal
34
(
2016
)
6
,
pp. 701-713
Persistent link: https://www.econbiz.de/10011625096
Saved in:
2
The relationship between satisfaction and loyalty : a mediator analysis
Picón, Araceli
;
Castro, Ignacio
;
Roldán, José L.
- In:
Journal of business research : JBR
67
(
2014
)
5
,
pp. 746-751
Persistent link: https://www.econbiz.de/10010363348
Saved in:
3
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
4
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
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