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~person:"Chalkiti, Kalotina"
~person:"Lee, Gyehee"
~person:"Lee, JungHoon"
~subject:"Tourismusberufe"
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Tourismusberufe
Tourism employees
15
Hotel industry
10
Hotellerie
10
Arbeitszufriedenheit
6
Emotion
6
Job satisfaction
6
Dienstleistungsqualität
5
Service quality
5
Stress
5
Work stress
5
Arbeitsverhalten
4
Beziehungsmarketing
4
Employee retention
4
Intelligence
4
Intelligenz
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Mitarbeiterbindung
4
Relationship marketing
4
South Korea
4
Südkorea
4
Work behaviour
4
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Arbeitsleistung
3
Arbeitsmobilität
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Job performance
3
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Arbeitspsychologie
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Beschwerdemanagement
2
Burnout
2
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Customer satisfaction
2
Customer service
2
Dienstleistungsberufe
2
Knowledge transfer
2
Kundenservice
2
Kundenzufriedenheit
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Leistungsmotivation
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Chalkiti, Kalotina
Lee, Gyehee
Lee, JungHoon
Karatepe, Osman M.
51
Jung, Hyo Sun
12
Yoon, Hye Hyun
12
Kim, Peter Beomcheol
8
Kim, Taegoo
7
Ok, Chihyung
7
Han, Heesup
6
Hancer, Murat
6
Ashenfelter, Orley
5
Babakus, Emin
5
Burke, Ronald J.
5
Chen, Han
5
El-Bayoumi Salem, Islam
5
Goh, Edmund
5
Grobelna, Aleksandra
5
Guéguen, Nicolas
5
Hon, Alice H. Y.
5
Huan, Tzung-cheng
5
Kim, Seongseop
5
Neumark, David
5
Yavas, Ugur
5
Zoghbi-Manrique-de-Lara, Pablo
5
Ayoun, Baker
4
Bank, Roy J.
4
Bufquin, Diego
4
Cheung, Catherine
4
Dedeoğlu, Bekir Bora
4
Gursoy, Dogan
4
Hyun, Sunghyup Sean
4
Jacob, Céline
4
Kim, Woo Gon
4
Koyuncu, Mustafa
4
Leung, Xi Y.
4
Magnini, Vincent P.
4
Mohsin, Asad
4
Okumus, Fevzi
4
Olugbade, Olusegun A.
4
Robinson, Richard N. S.
4
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International journal of contemporary hospitality management
5
International journal of hospitality management
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Service business
1
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ECONIS (ZBW)
15
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1
Relationships among senior tourists' perceptions of tour guides' professional competencies, rapport, satisfaction with the guide service, tour satisfaction, and word of mouth
Hwang, Jinsoo
;
Lee, JungHoon
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
8
,
pp. 1331-1346
Persistent link: https://www.econbiz.de/10012150540
Saved in:
2
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
3
Does hotel employees' quality of work life mediate the effect of psychological capital on job outcomes?
Kim, Taegoo
;
Karatepe, Osman M.
;
Lee, Gyehee
;
I, Seung jae
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1638-1657
Persistent link: https://www.econbiz.de/10011732263
Saved in:
4
Hotel employee work engagement and its consequences
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 133-166
Persistent link: https://www.econbiz.de/10011453982
Saved in:
5
Examination of factors affecting hotel employees' service orientation : an emotional labor perspective
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
4
,
pp. 437-468
Persistent link: https://www.econbiz.de/10011393179
Saved in:
6
Drivers of work engagement : an examination of core self-evaluations and psychological climate among hotel employees
Lee, JungHoon
;
Ok, Chihyung
- In:
International journal of hospitality management
44
(
2015
),
pp. 84-98
Persistent link: https://www.econbiz.de/10010501233
Saved in:
7
Testing the stressor-strain-outcome model of customer-related social stressors in predicting emotional exhaustion, customer orientation and service recovery performance
Choi, Chang Hwan
;
Kim, Taegoo
;
Lee, Gyehee
;
Lee, Seung-kon
- In:
International journal of hospitality management
36
(
2014
),
pp. 272-285
Persistent link: https://www.econbiz.de/10010239278
Saved in:
8
Understanding hotel employees' service sabotage : emotional labor perspective based on conservation of resources theory
Lee, JungHoon
;
Ok, Chihyung Michael
- In:
International journal of hospitality management
36
(
2014
),
pp. 176-187
Persistent link: https://www.econbiz.de/10010239296
Saved in:
9
Social capital, knowledge sharing and organizational performance : what structural relationship do they have in hotels?
Kim, Taegoo
;
Lee, Gyehee
;
Paek, Soyon
;
Lee, Seunggil
- In:
International journal of contemporary hospitality management
25
(
2013
)
5
,
pp. 683-704
Persistent link: https://www.econbiz.de/10009774264
Saved in:
10
Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance : customer orientation as a moderator
Kim, Taegoo
;
Paek, Soyon
;
Choi, Chang Hwan
;
Lee, Gyehee
- In:
Service business
6
(
2012
)
4
,
pp. 503-526
Persistent link: https://www.econbiz.de/10009663617
Saved in:
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