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~person:"Chase, Richard B."
~person:"Gebauer, Heiko"
~person:"Stauss, Bernd"
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Search: subject:"Dienstleistungsmanagement"
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Dienstleistungsmanagement
25
Service management
25
Beziehungsmarketing
14
Relationship marketing
14
Dienstleistung
11
Bundling strategy
7
Dienstleistungsqualität
7
Dienstleistungssektor
7
Leistungsbündel
7
Service industry
7
Service quality
7
Dienstleistungsmarketing
5
Services marketing
5
Theorie
5
Theory
5
Customer service
4
Kundenservice
4
Management
4
Capital goods industry
3
Customer integration
3
Deutschland
3
Germany
3
Investitionsgüterindustrie
3
Kundenintegration
3
Kundenorientierung
3
Services
3
Brand management
2
Consumer behaviour
2
Customer satisfaction
2
Dienstleistungsmarke
2
Empirical method
2
Empirische Methode
2
Industrie
2
Innovation
2
Innovation management
2
Innovationsmanagement
2
Internes Marketing
2
Konsumentenverhalten
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English
14
German
13
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Chase, Richard B.
Gebauer, Heiko
Stauss, Bernd
Bruhn, Manfred
65
Hadwich, Karsten
34
Corsten, Hans
19
Haller, Sabine
13
Roth, Stefan
12
Fließ, Sabine
11
Woratschek, Herbert
11
Burr, Wolfgang
10
Gössinger, Ralf
9
Pepels, Werner
9
Edvardsson, Bo
8
Spath, Dieter
8
Hänssler, Karl Heinz
7
Johnston, Robert
7
Angelis, Jannis
6
Bieger, Thomas
6
Cater-Steel, Aileen
6
Fitzsimmons, James A.
6
Gardini, Marco A.
6
Parry, Glenn
6
Spohrer, James C.
6
Clark, Graham
5
Fitzsimmons, Mona J.
5
Freiling, Jörg
5
Ganz, Walter
5
Grönroos, Christian
5
Harvey, Jean
5
Jacob, Frank
5
Jääskeläinen, Aki
5
Kowalkowski, Christian
5
Laihonen, Harri
5
Lingnau, Volker
5
Macintyre, Mairi
5
Svensson, Göran
5
Aflaki, Sam
4
Baglieri, Enzo
4
Benkenstein, Martin
4
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QUIS <11, 2009, Wolfsburg>
1
Workshop für Dienstleistungsmarketing <13, 2008, Ingolstadt>
1
Published in...
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Journal of service management
5
Forum Dienstleistungsmanagement
4
Wissenschaft & Praxis
4
SpringerLink / Bücher
3
The journal of business & industrial marketing
2
California management review
1
Focus Dienstleistungsmarketing
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Gabler Wissenschaft & Praxis
1
Handbook of service science ; [Vol. 1]
1
Harvard-Business-Manager : das Wissen der Besten
1
International journal of services and operations management
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Kundenintegration : Forum Dienstleistungsmanagement
1
Perspektiven der internationalen Wirtschaft
1
Springer eBook Collection / Business and Economics
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ECONIS (ZBW)
25
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1
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10
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25
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Date (oldest first)
1
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
Saved in:
2
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
3
ICT as a catalyst for service business orientation
Kowalkowski, Christian
;
Kindström, Daniel
;
Gebauer, Heiko
- In:
The journal of business & industrial marketing
28
(
2013
)
6
,
pp. 506-513
Persistent link: https://www.econbiz.de/10009790087
Saved in:
4
The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram
;
Chase, Richard B.
-
2013
Persistent link: https://www.econbiz.de/10013469204
Saved in:
5
Service-driven manufacturing : provision, evolution and financial impact of services in industrial firms
Gebauer, Heiko
;
Ren, Guang-jie
;
Valtakoski, Aku
; …
- In:
Journal of service management
23
(
2012
)
1
,
pp. 120-136
Persistent link: https://www.econbiz.de/10009534365
Saved in:
6
Exploring the alignment between service strategy and service innovation
Lightfoot, Howard
;
Gebauer, Heiko
- In:
Journal of service management
22
(
2011
)
5
,
pp. 664-683
Persistent link: https://www.econbiz.de/10009406382
Saved in:
7
Global approaches to the service business in manufacturing companies
Kucza, Gunther
;
Gebauer, Heiko
- In:
The journal of business & industrial marketing
26
(
2011
)
7
,
pp. 472-483
Persistent link: https://www.econbiz.de/10009410790
Saved in:
8
Exploring the interrelationship among patterns of service strategy changes and organizational design elements
Gebauer, Heiko
;
Fischer, Thomas
;
Fleisch, Elgar
- In:
Journal of service management
21
(
2010
)
1
,
pp. 103-129
Persistent link: https://www.econbiz.de/10003964402
Saved in:
9
QUIS 11 : moving forward with service quality
Stauss, Bernd
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008656281
Saved in:
10
Serviceorientierung im Unternehmen : Forum
Dienstleistungsmanagement
Bruhn, Manfred
-
2010
– Ein Ansatz zur Integration des Entrepreneurial Managements in das
Dienstleistungsmanagement
-- Customer Value bei … Stauss ist Inhaber des Lehrstuhls für Allgemeine Betriebswirtschaftsleh-re und
Dienstleistungsmanagement
der …
Persistent link: https://www.econbiz.de/10014424897
Saved in:
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