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~person:"Chase, Richard B."
~person:"Seger-Guttmann, Tali"
~subject:"Dienstleistungsmanagement"
~subject:"Konsumentenverhalten"
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Dienstleistungsmanagement
Konsumentenverhalten
Customer service
8
Kundenservice
8
Consumer behaviour
6
Dienstleistungsqualität
5
Service quality
5
Beziehungsmarketing
4
Relationship marketing
4
Customer satisfaction
3
Dienstleistungssektor
3
Emotion
3
Kundenzufriedenheit
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Service industry
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Arbeitsverhalten
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Customer integration
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Dienstleistung
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Emotional labor
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Flirting
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Krankenhaus
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Kundenintegration
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Service management
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Services
2
Work behaviour
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Arbeitszufriedenheit
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Business ethics
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Commercial- friendship
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Consumer psychology
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Customer
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Chase, Richard B.
Seger-Guttmann, Tali
Gustafsson, Anders
8
Miao, Li
7
Gierl, Heribert
5
Kumar, Anuj
5
Mattila, Anna S.
5
Voorhees, Clay M.
5
Barnes, Donald C.
4
Gelbrich, Katja
4
Jerath, Kinshuk
4
McColl-Kennedy, Janet R.
4
Medler-Liraz, Hana
4
Netessine, Serguei
4
Sharma, Piyush
4
Sirianni, Nancy J.
4
Baker, Melissa A.
3
Bambauer, Silke
3
Bolton, Ruth N.
3
Bonfanti, Angelo
3
Bruhn, Manfred
3
Cheung, Fung Yi Millissa
3
Collier, Joel E.
3
Ferraro, Carla
3
Gouthier, Matthias
3
Groth, Markus
3
Hellström, Daniel
3
Huang, Zhuowei
3
Larivière, Bart
3
Li, Yi
3
Luczak, Holger
3
Paswan, Audhesh
3
Prentice, Catherine
3
Roschk, Holger
3
Rui, Huaxia
3
Sands, Sean
3
Sousa, Rui
3
Stauss, Bernd
3
Subramony, Mahesh
3
Tam, Jackie L. M.
3
To, Wai Ming
3
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Journal of retailing and consumer services
2
California management review
1
Journal of service management
1
The journal of services marketing
1
The service industries journal
1
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ECONIS (ZBW)
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1
Flirting in service encounters : does the server's sex matter?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 549-562
Persistent link: https://www.econbiz.de/10014276930
Saved in:
2
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
Saved in:
3
The joint effect of flirting and emotional labor on customer service-related outcomes
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012502728
Saved in:
4
Illegitimate returns as a trigger for customers' ethical dissonance
Seger-Guttmann, Tali
;
Vilnai-Yavetz, Iris
;
Wang, Chen-Ya
; …
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 120-131
Persistent link: https://www.econbiz.de/10011929912
Saved in:
5
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
6
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
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