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~person:"Chen, Jing"
~subject:"Einzelhandel"
~subject:"Service industry"
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Einzelhandel
Service industry
Beschwerdemanagement
5
Complaint management
5
Beziehungsmarketing
3
Consumer behaviour
3
Konsumentenverhalten
3
Relationship marketing
3
Capital income
2
Competition
2
Customer service
2
Game theory
2
Kapitaleinkommen
2
Kundenservice
2
Pricing
2
Retail trade
2
Spieltheorie
2
Betrug
1
Customer returns
1
Customer returns policies
1
Customer returns policy
1
Customer returns strategy
1
Customer satisfaction
1
Fairness perception
1
Fraud
1
Fraud returns
1
Gerechtigkeit
1
Internet marketing
1
Justice
1
Kundenzufriedenheit
1
Lieferkette
1
Managing customer returns
1
Market segmentation
1
Marketing management
1
Marketingmanagement
1
Marktsegmentierung
1
Money-back guarantee
1
Online retailing
1
Online reviews
1
Online-Handel
1
Online-Marketing
1
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Chen, Jing
Voorhees, Clay M.
3
Brady, Michael K.
2
Chen, Bintong
2
Fayos-Gardó, Teresa
2
Gelbrich, Katja
2
Gerstner, Eitan
2
Gäthke, Jana
2
Harris, Lloyd C.
2
Hogreve, Jens
2
Jang, Soocheong
2
Ketzenberg, Michael
2
Kim, Jong-hyeong
2
Krishna, Anupam
2
Lu, Lu
2
Moliner-Velázquez, Beatriz
2
Otero-Neira, Carmen
2
Palmeira, Mauricio
2
Paul, Justin
2
Plein, Katrin
2
Ruiz-Molina, Maria-Eugenia
2
Stauss, Bernd
2
Svensson, Göran
2
Van Vaerenbergh, Yves
2
Abaid, Wan Mohd Azwan Bin Wan
1
Abbey, James D.
1
Abdulla, Huseyn
1
Acquaah, Moses
1
Akturk, M. Serkan
1
Al Alawi, Alamir
1
Al-Ababneh, Mukhles M.
1
Al-Badarneh, Mohammad B.
1
Al-Romeedy, Bassam Samir
1
Al-Sabi, Samer M.
1
Ali, Sara
1
Allen, Alexis M.
1
Alptekinoglu, Aydin
1
Amorim, Marlene
1
Andajigarmaroudi, Saeed
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Anwar, Sohail
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European journal of operational research : EJOR
1
International journal of production research
1
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ECONIS (ZBW)
2
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The impact of customer returns in a supply chain with a common retailer
Yang, Hui
;
Chen, Jing
;
Chen, Xu
;
Chen, Bintong
- In:
European journal of operational research : EJOR
256
(
2017
)
1
,
pp. 139-150
Persistent link: https://www.econbiz.de/10011611195
Saved in:
2
Competing with customer returns policies
Chen, Jing
;
Chen, Bintong
- In:
International journal of production research
54
(
2016
)
7/8
,
pp. 2093-2107
Persistent link: https://www.econbiz.de/10011495809
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