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~person:"Cho, Seonghee"
~person:"Ok, Chihyung"
~person:"Yoon, Hye Hyun"
~subject:"Tourism employees"
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Tourism employees
Tourismusberufe
22
Hotel industry
17
Hotellerie
17
Arbeitszufriedenheit
15
Job satisfaction
15
Arbeitsverhalten
11
Work behaviour
11
Employee retention
9
Mitarbeiterbindung
9
Arbeitskräfte
8
Leistungsmotivation
8
Work motivation
8
Workforce
8
Dienstleistungsqualität
6
Service quality
6
Emotion
5
Deluxe hotel
4
Gastgewerbe
4
Hospitality industry
4
Intelligence
4
Intelligenz
4
Arbeitsmobilität
3
Gastronomie
3
Human Resource Management
3
Job engagement
3
Labour mobility
3
Personalmanagement
3
Restaurant industry
3
Turnover intent
3
USA
3
United States
3
Arbeitsleistung
2
Arbeitspsychologie
2
Beziehungsmarketing
2
Burnout
2
Consumer behaviour
2
Customer satisfaction
2
Customer service
2
Emotional intelligence
2
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22
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22
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English
22
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Cho, Seonghee
Ok, Chihyung
Yoon, Hye Hyun
Karatepe, Osman M.
51
Jung, Hyo Sun
12
Kim, Peter Beomcheol
8
Kim, Taegoo
7
Lee, JungHoon
7
Han, Heesup
6
Hancer, Murat
6
Lee, Gyehee
6
Ashenfelter, Orley
5
Babakus, Emin
5
Burke, Ronald J.
5
Chen, Han
5
El-Bayoumi Salem, Islam
5
Goh, Edmund
5
Grobelna, Aleksandra
5
Guéguen, Nicolas
5
Hon, Alice H. Y.
5
Huan, Tzung-cheng
5
Kim, Seongseop
5
Neumark, David
5
Yavas, Ugur
5
Zoghbi-Manrique-de-Lara, Pablo
5
Ayoun, Baker
4
Bank, Roy J.
4
Bufquin, Diego
4
Cheung, Catherine
4
Dedeoğlu, Bekir Bora
4
Gursoy, Dogan
4
Hyun, Sunghyup Sean
4
Jacob, Céline
4
Kim, Woo Gon
4
Koyuncu, Mustafa
4
Leung, Xi Y.
4
Magnini, Vincent P.
4
Mohsin, Asad
4
Okumus, Fevzi
4
Olugbade, Olusegun A.
4
Robinson, Richard N. S.
4
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International journal of hospitality management
7
International journal of contemporary hospitality management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of hospitality marketing & management
2
Service business
2
Journal of career development
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The service industries journal
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
22
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1
Mediating mechanisms in the relationship between supervisor incivility and employee service delivery in the hospitality industry
Im, Angie Yeonsook
;
Cho, Seonghee
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 642-662
Persistent link: https://www.econbiz.de/10013164488
Saved in:
2
COVID-19 : the effects of job insecurity on the job engagement and turnover intent of deluxe hotel employees and the moderating role of generational characteristics
Jung, Hyo Sun
;
Jung, Yoon Sik
;
Yoon, Hye Hyun
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012425022
Saved in:
3
Determinants of hotel guests' service experiences : an examination of differences between lifestyle and traditional hotels
Baek, Jooa
;
Choe, Yeongbae
;
Ok, Chihyung
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 88-105
Persistent link: https://www.econbiz.de/10012256119
Saved in:
4
Emotional contagion and collective commitment among leaders and team members in deluxe hotel
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
Service business
13
(
2019
)
4
,
pp. 737-754
Persistent link: https://www.econbiz.de/10012124446
Saved in:
5
How does workplace harassment influence the employees' response in a deluxe hotel?
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 877-900
Persistent link: https://www.econbiz.de/10012205869
Saved in:
6
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
7
Improving frontline service employees' innovative behavior using conflict management in the hospitality industry : the mediating role of engagement
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 498-507
Persistent link: https://www.econbiz.de/10011903598
Saved in:
8
Error management culture and turnover intent among food and beverage employees in deluxe hotels : the mediating effect of job satisfaction
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
Service business
11
(
2017
)
4
,
pp. 785-802
Persistent link: https://www.econbiz.de/10011915008
Saved in:
9
Hotel employee work engagement and its consequences
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 133-166
Persistent link: https://www.econbiz.de/10011453982
Saved in:
10
Why is employees' emotional intelligence important? : the effects of EI on stress-coping styles and job satisfaction in the hospitality industry
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1649-1675
Persistent link: https://www.econbiz.de/10011613983
Saved in:
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