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~person:"Choo, Wei Chong"
~person:"Pekkola, Sanna"
~subject:"Customer service"
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Choo, Wei Chong
Pekkola, Sanna
Lyu, Yijing
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Ye, Yijiao
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Rogers, Dale S.
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Benchmarking : an international journal ; BIJ
1
International journal of services and operations management
1
Journal of hospitality marketing & management
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ECONIS (ZBW)
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Antecedents of proactive customer service performance in hospitality : a meta-analysis
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
Saved in:
2
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
3
A framework for a customer approach to performance measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
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