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~person:"Clark, Graham"
~subject:"Customer satisfaction"
~subject:"Management"
~subject:"United States"
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Customer satisfaction
Management
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Dienstleistungsmanagement
5
Service management
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Dienstleistung
4
Business process management
1
Dienstleistungssektor
1
Production management
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Clark, Graham
Bruhn, Manfred
16
Haller, Sabine
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9
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6
Hänssler, Karl Heinz
6
Johnston, Robert
6
Roth, Stefan
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Fitzsimmons, James A.
5
Fitzsimmons, Mona J.
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Stauss, Bernd
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Bryson, John R.
4
Gössinger, Ralf
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Leimeister, Jan Marco
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Pepels, Werner
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Bieger, Thomas
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Burr, Wolfgang
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Cheng, T. C. E.
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Doellgast, Virginia
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Gouthier, Matthias H. J.
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Kwon, Hyunji
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Mattila, Anna S.
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Snene, Mehdi
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Stephan, Michael
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Verma, Rohit
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Aflaki, Sam
2
Altenfelder, Kai
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Altinay, Levent
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Angelis, Jannis
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Aulōnitēs, Geōrgios I.
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Brotherton, Bob
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Busse, Reinhard
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Cheung, Fung Yi Millissa
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Christen, Elisabeth
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ECONIS (ZBW)
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1
Service operations management
Johnston, Robert
;
Shulver, Michael
;
Slack, Nigel
; …
-
2021
-
Fifth edition
Persistent link: https://www.econbiz.de/10012315196
Saved in:
2
Service operations management : improving service delivery
Johnston, Robert
;
Clark, Graham
-
2008
-
3. ed.
Persistent link: https://www.econbiz.de/10003654923
Saved in:
3
Service operations management : improving service delivery
Johnston, Robert
-
2005
-
2. ed
Persistent link: https://www.econbiz.de/10002404900
Saved in:
4
Service operations management
Johnston, R.
;
Johnston, Robert
;
Clark, Graham
-
2001
-
1. publ.
Persistent link: https://www.econbiz.de/10001598093
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