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~person:"Clinton, Suzanne"
~person:"Han, Heesup"
~subject:"Beziehungsmarketing"
~subject:"Dienstleistungsmanagement"
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Beziehungsmarketing
Dienstleistungsmanagement
Gastronomie
22
Restaurant industry
22
Consumer behaviour
14
Konsumentenverhalten
14
Relationship marketing
9
Customer satisfaction
8
Kundenzufriedenheit
8
Dienstleistungsqualität
6
Service quality
6
USA
6
United States
6
Emotion
5
Luxury goods
4
Luxusgüter
4
Brand management
3
Markenführung
3
Bibliometrics
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Bibliometrie
2
Brand image
2
Confidence
2
Gender
2
Geschlecht
2
Holiday behaviour
2
Markenimage
2
Preis
2
Price
2
Restaurants
2
Service management
2
South Korea
2
Südkorea
2
TCCM framework
2
Urlaubsverhalten
2
Vertrauen
2
topic modeling
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Advertising effects
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Clinton, Suzanne
Han, Heesup
Hänssler, Karl Heinz
9
Hyun, Sunghyup Sean
8
Jang, Soocheong
6
Kim, Wansoo
6
Mattila, Anna S.
6
Kim, Eojina
5
Line, Nathaniel D.
5
Ok, Chihyung
5
Qu, Hailin
5
Ahn, Jiseon
4
Jin, Naehyun Paul
4
Chen, Annie Huiling
3
Fuchs, Wolfgang
3
Ha, Jooyeon
3
Hwang, Jinsoo
3
Kim, Seongseop
3
Peng, Norman
3
Ryu, Kisang
3
Tang, Liang
3
Alexandrov, Alexei
2
Badu-Baiden, Frank
2
Barman, Panchanan
2
Bonn, Mark Andrew
2
Bottler, Jörg
2
Bowden, Jana
2
Canter, Deborah D.
2
Cho, Meehee
2
Dandis, Ala' Omar
2
Gardini, Marco A.
2
Goh, Ben
2
Gong, Taeshik
2
Ham, Sunny
2
Han, Wenjia
2
Hanks, Lydia
2
Harris, Lloyd C.
2
Hennig-Thurau, Thorsten
2
Huffman, Lynn
2
Im, Jinyoung
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International journal of hospitality management
3
International journal of contemporary hospitality management
2
Journal of travel and tourism marketing
2
International journal of human resources development and management : IJHRDM
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
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ECONIS (ZBW)
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1
Service-profit chain : literature review and recommendations for future research within the restaurant industry
Lambert, Abbie
;
Clinton, Suzanne
;
Tyner, Lee
- In:
International journal of human resources development …
21
(
2021
)
1
,
pp. 35-53
Persistent link: https://www.econbiz.de/10012514337
Saved in:
2
Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie
;
Jones, Robert Paul
;
Clinton, Suzanne
- In:
Journal of business research : JBR
135
(
2021
),
pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
Saved in:
3
Experience, brand prestige, perceived value (functional, hedonic, social, and financial), and loyalty among GROCERANT customers
Kim, Seoyoung
;
Ham, Sunny
;
Moon, Hyeyoung
;
Chua, Bee-Lia
; …
- In:
International journal of hospitality management
77
(
2019
),
pp. 169-177
Persistent link: https://www.econbiz.de/10011988497
Saved in:
4
How can employees engage customers? : application of social penetration theory to the full-service restaurant industry by gender
Hwang, Jinsoo
;
Han, Heesup
;
Kim, Seongseop
- In:
International journal of contemporary hospitality management
27
(
2015
)
6
,
pp. 1117-1134
Persistent link: https://www.econbiz.de/10011403001
Saved in:
5
Multi-dimensions of patrons' emotional experiences in upscale restaurants and their role in loyalty formation : emotion scale improvement
Han, Heesup
;
Jeong, Chul
- In:
International journal of hospitality management
32
(
2013
),
pp. 59-70
Persistent link: https://www.econbiz.de/10009717672
Saved in:
6
Image congruence and relationship quality in predicting switching intention : conspicuousness of product use as a moderator variable
Han, Heesup
;
Hyun, Sunghyup Sean
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
3
,
pp. 303-329
Persistent link: https://www.econbiz.de/10009785965
Saved in:
7
An extension of the four-stage loyalty model : the critical role of positive switching barriers
Han, Heesup
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
29
(
2012
)
1/2
,
pp. 40-56
Persistent link: https://www.econbiz.de/10009537283
Saved in:
8
Investigating the key factors affecting behavioral intentions : evidence from a full-service restaurant setting
Jani, Dev
;
Han, Heesup
- In:
International journal of contemporary hospitality management
23
(
2011
)
7
,
pp. 1000-1018
Persistent link: https://www.econbiz.de/10009383512
Saved in:
9
New or repeat customers : how does physical environment influence their restaurant experience?
Ryu, Kisang
;
Han, Heesup
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 599-611
Persistent link: https://www.econbiz.de/10009130570
Saved in:
10
Outcomes of relational benefits : restaurant customers' perspective
Han, Heesup
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
26
(
2009
)
8
,
pp. 820-835
Persistent link: https://www.econbiz.de/10003952670
Saved in:
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