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~person:"Collier, Joel E."
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Conference proceedings"
~type_genre:"Umfrage"
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Selbstbedienung
8
Self-service
8
Consumer behaviour
5
Customer satisfaction
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5
Kundenzufriedenheit
5
Dienstleistungsqualität
4
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Collier, Joel E.
Kaushik, Arun Kumar
6
Mattila, Anna S.
6
Rahman, Zillur
5
Wang, Cheng
5
Cranage, David A.
4
Hung, Kam
4
Lee, Hyun-joo
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Liu, Chun
4
Robertson, Nichola
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2
Andreassen, Tor W.
2
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2
Breazeale, Michael
2
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Chang, Kyungro
2
Cho, Hyeon Jeong
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Dabholkar, Pratibha A.
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Journal of business research : JBR
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The journal of services marketing
2
Journal of retailing
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
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MIT sloan management review
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1
Giving back the "self" in self service : customer preferences in self-service failure recovery
Collier, Joel E.
;
Breazeale, Michael
;
White, Allyn
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 604-617
Persistent link: https://www.econbiz.de/10011801633
Saved in:
2
How customers view self-service technologies
Kimes, Sheryl E.
;
Collier, Joel E.
- In:
MIT sloan management review
57
(
2015/16
)
1
,
pp. 25-26
Persistent link: https://www.econbiz.de/10011373607
Saved in:
3
Self-service delight : exploring the hedonic aspects of self-service
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of business research : JBR
68
(
2015
)
5
,
pp. 986-993
Persistent link: https://www.econbiz.de/10010516639
Saved in:
4
Why the little things matter : exploring situational influences on customers' self-service technology decisions
Collier, Joel E.
;
Moore, Robert S.
;
Horky, Alisha Blakeney
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 703-710
Persistent link: https://www.econbiz.de/10010496152
Saved in:
5
Understanding the differences of public and private self-service technology
Collier, Joel E.
;
Sherrell, Daniel L.
;
Babakus, Emin
; …
- In:
The journal of services marketing
28
(
2014
)
1
,
pp. 60-70
Persistent link: https://www.econbiz.de/10010343424
Saved in:
6
Only if it is convenient : understanding how convenience influences self-service technology evaluation
Collier, Joel E.
;
Kimes, Sheryl E.
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 39-51
Persistent link: https://www.econbiz.de/10009751114
Saved in:
7
The effects of perceived fairness on customer responses to retailer SST push policies
White, Allyn
;
Breazeale, Michael
;
Collier, Joel E.
- In:
Journal of retailing
88
(
2012
)
2
,
pp. 250-261
Persistent link: https://www.econbiz.de/10009562816
Saved in:
8
Examining the influence of control and convenience in a self-service setting
Collier, Joel E.
;
Sherrell, Daniel L.
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
4
,
pp. 490-509
Persistent link: https://www.econbiz.de/10008735691
Saved in:
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