//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Coussement, Kristof"
~subject:"Beziehungsmarketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Call centre"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Call centre
5
Callcenter
5
E-Mail
4
E-mail
4
Management information system
4
Management-Informationssystem
4
Relationship marketing
4
Beschwerdemanagement
2
Complaint management
2
Classification
1
Information value
1
Informationswert
1
Klassifikation
1
more ...
less ...
Type of publication
All
Article
2
Book / Working Paper
2
Type of publication (narrower categories)
All
Arbeitspapier
2
Article in journal
2
Aufsatz in Zeitschrift
2
Graue Literatur
2
Non-commercial literature
2
Working Paper
2
Language
All
English
4
Author
All
Coussement, Kristof
Abdullateef, Aliyu Olayemi
5
Van den Poel, Dirk
4
Schagen, Alexander
3
Allon, Gad
2
Bassamboo, Achal
2
Geissler, Christian
2
Henseler, Jörg
2
Hu, Kejia
2
Jobst, Daniel
2
Koskina, Aikaterini
2
Krumm, Rainer
2
Marco, Colin
2
McNally, Regina C.
2
Mokhtar, Sany Sanuri Mohd
2
Rafaeli, Anat
2
Singh, Ramendra
2
Aa, Zanna van der
1
Afèche, Philipp
1
Aksoy, Lerzan
1
Albrecht, Tobias
1
Alferoff, Catrina
1
Alhakimi, Wail
1
Alotaibi, Youseef
1
Altman, Daniel
1
Andreassen, Tor Wallin
1
Aparicio-Valverde, Mireia
1
Araghi, Mojtaba
1
Arzenheimer, Marc
1
Ashill, Nicholas J.
1
Ashtar, Shelly
1
Ayios, Angela
1
Baier, Daniel
1
Baron, Opher
1
Bartsch, Silke
1
Batt, Resemary
1
Belz, Christian
1
Bendel, Sylvia
1
Bharadwaj, Neeraj
1
Bin Yusoff, Rushami Zien
1
more ...
less ...
Published in...
All
Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
2
Decision support systems : DSS ; the international journal
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Improving customer attrition prediction by integrating emotions from client/company interaction emails and evaluating multiple classifiers
Coussement, Kristof
(
contributor
); …
-
2008
Persistent link: https://www.econbiz.de/10003787798
Saved in:
2
Integrating the voice of customers through call center emails into a decision support system for churn prediction
Coussement, Kristof
;
Van den Poel, Dirk
- In:
Information & management : the internat. journal of …
45
(
2008
)
3
,
pp. 164-174
Persistent link: https://www.econbiz.de/10003722273
Saved in:
3
Improving customer complaint management by automatic email classification using linguistic style features as predictors
Coussement, Kristof
;
Van den Poel, Dirk
- In:
Decision support systems : DSS ; the international journal
44
(
2007/08
)
4
,
pp. 870-882
Persistent link: https://www.econbiz.de/10003670799
Saved in:
4
Integrating the voice of customers through call center emails into a decision support system for churn prediction
Coussement, Kristof
(
contributor
); …
-
2008
Persistent link: https://www.econbiz.de/10003649170
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->