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~person:"Cudney, Elizabeth A."
~person:"Gijo, E. V."
~subject:"Dienstleistungsqualität"
~subject:"Health care"
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Dienstleistungsqualität
Health care
Quality management
49
Qualitätsmanagement
49
Lean Management
17
Lean management
17
Lean Production
15
Lean production
15
Six Sigma
14
Gesundheitsversorgung
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Lean Six Sigma
11
Service quality
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Lean
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Cudney, Elizabeth A.
Gijo, E. V.
Bruhn, Manfred
32
Shahin, Arash
16
Rahman, Zillur
15
Talib, Faisal
15
Antony, Jiju
14
Prybutok, Victor R.
12
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Bhat, Shreeranga
7
McAlearney, Ann Scheck
7
Chandrasekaran, Aravind
6
Dwivedi, Yogesh Kumar
6
Gremyr, Ida
6
Gupta, Ajay
6
McDermott, Olivia
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Senot, Claire
6
Azam, Mohammed
5
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Dranove, David
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Sachdeva, Anish
5
Siciliani, Luigi
5
Singh, Rajesh K.
5
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Total quality management & business excellence
5
The TQM journal : the international review of organizational improvement
3
International journal of quality & reliability management
2
Quality management journal : QMJ
2
The international journal of productivity and performance management : IJPPM
2
International journal of six sigma and competitive advantage : IJSSCA
1
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ECONIS (ZBW)
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An evaluation of Lean and Six Sigma methodologies in the national health service
Antony, Jiju
;
Lancastle, James
;
McDermott, Olivia
; …
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 25-52
Persistent link: https://www.econbiz.de/10013535621
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2
Performance and service quality enhancement in a healthcare setting through lean six sigma strategy
Noronha, Ajay
;
Bhat, Shreeranga
;
Gijo, E. V.
;
Antony, Jiju
- In:
International journal of quality & reliability management
40
(
2023
)
2
,
pp. 365-390
Persistent link: https://www.econbiz.de/10013535686
Saved in:
3
Strategies for successful deployment and sustainment of Lean Six Sigma in healthcare sector in India : a multi-level perspective
Bhat, Shreeranga
;
Gijo, E. V.
;
Antony, Jiju
;
Cross, Jennifer
- In:
The TQM journal : the international review of …
35
(
2023
)
2
,
pp. 414-445
Persistent link: https://www.econbiz.de/10014321213
Saved in:
4
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
Saved in:
5
Reducing pharmacy medication errors using Lean Six Sigma : a Thai hospital case study
Trakulsunti, Yaifa
;
Antony, Jiju
;
Edgeman, Rick
; …
- In:
Total quality management & business excellence
33
(
2022
)
6
,
pp. 664-682
Persistent link: https://www.econbiz.de/10013166910
Saved in:
6
Voice of the customer as a tool for service quality analysis in public transport
Jach, Paula
;
Antony, Jiju
;
Thomson, Scott Paul
;
Cudney, …
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 448-475
Persistent link: https://www.econbiz.de/10013338046
Saved in:
7
Application of Lean Six Sigma in conservative dentistry : an action research at an Indian dental college
Noronha, Ajay
;
Bhat, Shreeranga
;
Gijo, E. V.
;
Antony, Jiju
- In:
The TQM journal : the international review of …
34
(
2022
)
4
,
pp. 675-700
Persistent link: https://www.econbiz.de/10013342921
Saved in:
8
Lean business models in healthcare : a systematic review
Ramori, Kristen A.
;
Cudney, Elizabeth A.
;
Elrod, …
- In:
Total quality management & business excellence
32
(
2021
)
6
,
pp. 558-573
Persistent link: https://www.econbiz.de/10012440311
Saved in:
9
An integrated methodology for evaluating patient service quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
Saved in:
10
The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi
;
Cudney, Elizabeth A.
;
Antony, Jiju
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
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