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~person:"Cudney, Elizabeth A."
~person:"Marimon, Frederic"
~subject:"Dienstleistungsqualität"
~subject:"Health care"
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Dienstleistungsqualität
Health care
Quality management
51
Qualitätsmanagement
51
Service quality
17
Lean Management
11
Lean management
11
Six Sigma
10
Lean Production
9
Lean production
9
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quality
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service quality
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Cudney, Elizabeth A.
Marimon, Frederic
Bruhn, Manfred
32
Shahin, Arash
16
Rahman, Zillur
15
Talib, Faisal
15
Antony, Jiju
14
Prybutok, Victor R.
12
Schreier, Gerhard
11
McFadden, Kathleen L.
10
Dahlgaard-Park, Su Mi
8
Qureshi, M. N.
8
Bhat, Shreeranga
7
McAlearney, Ann Scheck
7
Chandrasekaran, Aravind
6
Dwivedi, Yogesh Kumar
6
Gremyr, Ida
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Senot, Claire
6
Azam, Mohammed
5
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Dranove, David
5
Gandhi, Surjit Kumar
5
Gijo, E. V.
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gupta, Ajay
5
Johnson, Dana M.
5
Kaynak, Hale
5
McDermott, Olivia
5
Melo, Fagner José Coutinho de melo
5
Sachdeva, Anish
5
Siciliani, Luigi
5
Singh, Rajesh K.
5
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Total quality management & business excellence
8
International journal of quality & reliability management
2
Quality management journal : QMJ
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information systems and e-business management : ISeB
1
International journal of six sigma and competitive advantage : IJSSCA
1
The TQM journal : the international review of organizational improvement
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ECONIS (ZBW)
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1
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
Saved in:
2
SMART-QUAL : a dashboard for quality measurement in higher education institutions
Adot, Esther
;
Akhmedova, Anna
;
Alvelos, Helena
; …
- In:
International journal of quality & reliability management
40
(
2023
)
6
,
pp. 1518-1539
Persistent link: https://www.econbiz.de/10014313835
Saved in:
3
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
4
An evaluation of Lean and Six Sigma methodologies in the national health service
Antony, Jiju
;
Lancastle, James
;
McDermott, Olivia
; …
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 25-52
Persistent link: https://www.econbiz.de/10013535621
Saved in:
5
Reducing pharmacy medication errors using Lean Six Sigma : a Thai hospital case study
Trakulsunti, Yaifa
;
Antony, Jiju
;
Edgeman, Rick
; …
- In:
Total quality management & business excellence
33
(
2022
)
6
,
pp. 664-682
Persistent link: https://www.econbiz.de/10013166910
Saved in:
6
Voice of the customer as a tool for service quality analysis in public transport
Jach, Paula
;
Antony, Jiju
;
Thomson, Scott Paul
;
Cudney, …
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 448-475
Persistent link: https://www.econbiz.de/10013338046
Saved in:
7
Lean business models in healthcare : a systematic review
Ramori, Kristen A.
;
Cudney, Elizabeth A.
;
Elrod, …
- In:
Total quality management & business excellence
32
(
2021
)
6
,
pp. 558-573
Persistent link: https://www.econbiz.de/10012440311
Saved in:
8
An integrated methodology for evaluating patient service quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
Saved in:
9
Fulfilment of expectations mediating quality and satisfaction : the case of hospital service
Marimon, Frederic
;
Gil-Doménech, Dolors
;
Bastida, Ramon
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 201-220
Persistent link: https://www.econbiz.de/10012199739
Saved in:
10
Assessing a quality model for the social sector : an empirical study of the EQUASS model
Melão, Nuno
;
Bastida, Ramon
;
Marimon, Frederic
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 221-243
Persistent link: https://www.econbiz.de/10012199740
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