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~person:"Dagger, Tracey S."
~person:"Harris, Lloyd C."
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Beziehungsmarketing
22
Relationship marketing
22
Customer satisfaction
10
Dienstleistungsqualität
10
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10
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10
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8
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Dagger, Tracey S.
Harris, Lloyd C.
Bruhn, Manfred
117
Homburg, Christian
108
Kumar, V.
81
Han, Heesup
60
Huber, Frank
56
Verhoef, Peter C.
55
Bauer, Hans H.
53
Herrmann, Andreas
49
Hollebeek, Linda D.
49
Piller, Frank T.
46
Stauss, Bernd
44
Krafft, Manfred
43
Loureiro, Sandra Maria Correia
42
Mattila, Anna S.
40
Palmatier, Robert W.
40
Zanger, Cornelia
39
Gil Saura, Irene
37
Wiedmann, Klaus-Peter
37
Hippner, Hajo
33
Smith, Alan D.
33
Stock-Homburg, Ruth
33
Drengner, Jan
32
Thaichon, Park
32
Van den Poel, Dirk
32
Wilde, Klaus D.
32
Mittal, Vikas
31
Prentice, Catherine
31
Neslin, Scott A.
30
Reichwald, Ralf
30
Svensson, Göran
30
Georgi, Dominik
29
Hyun, Sunghyup Sean
29
Klaus, Philipp
29
Töpfer, Armin
29
Evanschitzky, Heiner
28
Grewal, Dhruv
28
Hadwich, Karsten
28
Matzler, Kurt
28
Reinartz, Werner J.
28
Sheth, Jagdish N.
28
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European journal of marketing : EJM
6
The journal of services marketing
6
Journal of service research : JSR
2
International journal of business environment : IJBE
1
Journal of advertising research
1
Journal of hospitality marketing & management
1
Journal of retailing
1
Journal of retailing and consumer services
1
Journal of service management
1
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1
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ECONIS (ZBW)
22
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1
Customers who misbehave : identifying restaurant guests "acting out" via asymmetric case models
Chaouali, Walid
;
Hammami, Samiha Mjahed
;
Veríssimo, …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013209631
Saved in:
2
Exposing Pinocchio customers : investigating exaggerated service stories
Harris, Lloyd C.
;
Fisk, Raymond P.
;
Sysalova, Hana
- In:
Journal of service management
27
(
2016
)
2
,
pp. 63-90
Persistent link: https://www.econbiz.de/10011564667
Saved in:
3
Service workers' job performance : the roles of personality traits, organizational identification, and customer orientation
He, Hongwei
;
Wang, Weiyue
;
Zhu, Weichun
;
Harris, Lloyd C.
- In:
European journal of marketing : EJM
49
(
2015
)
11/12
,
pp. 1751-1776
Persistent link: https://www.econbiz.de/10011449315
Saved in:
4
Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
Saved in:
5
The effect of relationship desire on consumer-to-business relationships
Raciti, Maria M.
;
Ward, Tony
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
47
(
2013
)
3/4
,
pp. 615-634
Persistent link: https://www.econbiz.de/10009733005
Saved in:
6
Service employees and customer phone rage : an empirical analysis
Harris, Lloyd C.
- In:
European journal of marketing : EJM
47
(
2013
)
3/4
,
pp. 463-484
Persistent link: https://www.econbiz.de/10009733023
Saved in:
7
Antecedents and consequences of customer - service provider relationship strength
Ng, Sandy
;
David, Meredith E.
;
Dagger, Tracey S.
- In:
International journal of business environment : IJBE
5
(
2012/13
)
3
,
pp. 232-251
Persistent link: https://www.econbiz.de/10009702940
Saved in:
8
Uncovering the real effect of switching costs on the satisfaction-loyalty association : the critical role of involvement and relationship benefits
Dagger, Tracey S.
;
David, Meredith E.
- In:
European journal of marketing : EJM
46
(
2012
)
3/4
,
pp. 447-468
Persistent link: https://www.econbiz.de/10009535672
Saved in:
9
Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T.
;
McColl-Kennedy, Janet R.
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
46
(
2012
)
9
,
pp. 1171-1194
Persistent link: https://www.econbiz.de/10009661665
Saved in:
10
The 38-percent-solution : empirical generalizations for repeat viewing of television programs
Danaher, Peter J.
;
Dagger, Tracey S.
- In:
Journal of advertising research
52
(
2012
)
2
,
pp. 225-233
Persistent link: https://www.econbiz.de/10009618393
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