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~person:"Dallery, Yves"
~subject:"Call centre"
~subject:"Container terminal"
~subject:"Game theory"
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Search: subject_exact:"Warteschlangentheorie"
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Call centre
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Warteschlangentheorie
7
Queueing theory
6
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4
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3
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3
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2
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2
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2
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1
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Call centres
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Ilkley <1995>
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Dallery, Yves
Roy, Debjit
12
Koster, René de
10
Haviv, Moshe
9
Hassin, Refael
7
Chun, Youngsub
6
Mandelbaum, Avishai
6
Armony, Mor
5
Gupta, Akash
5
Jouini, Oualid
5
Budziński, Wiktor
4
Gans, Noah
4
Guo, Pengfei
4
Kosiorowski, Grzegorz
4
Legros, Benjamin
4
Stark, Oded
4
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4
Stolletz, Raik
4
Tezcan, Tolga
4
Akşin, Zeynep
3
Chamberlain, Jonathan
3
Chen, Gang
3
Economou, Antonis
3
Emadi, Seyed Morteza
3
Gurvich, Itai
3
Helber, Stefan
3
Ibrahim, Rouba
3
Karaesmen, Fikri
3
Koole, Ger M.
3
Luo, Zhenwei
3
Oz, Binyamin
3
Parhi, Sampanna
3
Roels, Guillaume
3
Sakov, Anat
3
Shen, Haipeng
3
Shumsky, Robert A.
3
Song, Hummy
3
Wang, Yulan
3
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3
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International journal of production economics
2
European journal of operational research : EJOR
1
Production and operations management : an international journal of the Production and Operations Management Society
1
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ECONIS (ZBW)
4
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Call center delay announcement using a newsvendor-like performance criterion
Jouini, Oualid
;
Akşin, Zeynep
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
4
,
pp. 587-604
Persistent link: https://www.econbiz.de/10011282790
Saved in:
2
A flexible architecture for call centres with skill-based routing
Legros, Benjamin
;
Jouini, Oualid
;
Dallery, Yves
- In:
International journal of production economics
159
(
2015
),
pp. 192-207
Persistent link: https://www.econbiz.de/10010479239
Saved in:
3
Online scheduling policies for multiclass call centers with impatient customers
Jouini, Oualid
;
Pot, Auke
;
Koole, Ger M.
;
Dallery, Yves
- In:
European journal of operational research : EJOR
207
(
2010
)
1
,
pp. 258-268
Persistent link: https://www.econbiz.de/10003997229
Saved in:
4
Queueing models for full-flexible multi-class call centers with real-time anticipated delays
Jouini, Oualid
;
Dallery, Yves
;
Akşin, Zeynep
- In:
International journal of production economics
120
(
2009
)
2
,
pp. 389-399
Persistent link: https://www.econbiz.de/10003888406
Saved in:
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