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~person:"Dietrich, Martin"
~person:"Dwivedi, Yogesh Kumar"
~person:"Erkul, Muratcan"
~subject:"Relationship marketing"
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Search: subject_exact:"Qualitätsmanagement"
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Relationship marketing
Qualitätsmanagement
16
Quality management
13
Dienstleistungsqualität
12
Service quality
12
Beziehungsmarketing
10
Deutschland
7
Germany
7
Hospital
6
Krankenhaus
6
Customer satisfaction
5
Kundenzufriedenheit
5
Ambulante Behandlung
2
Consumer behaviour
2
Dienstleistung
2
Estimation
2
Innovation
2
Innovation management
2
Innovationsmanagement
2
Kinderheilkunde
2
Konsumentenverhalten
2
Nonprofit marketing
2
Nonprofit-Marketing
2
Patient
2
Product quality
2
Produktqualität
2
Schätzung
2
Structural equation model
2
Strukturgleichungsmodell
2
customer focus
2
extent of servitization
2
organizational innovativeness
2
quality management practices
2
Ambulanz
1
Arzt
1
B2C EC
1
Bibliometrics
1
Bibliometrie
1
Capacity utilization
1
Competition
1
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1
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English
6
German
4
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Dietrich, Martin
Dwivedi, Yogesh Kumar
Erkul, Muratcan
Bruhn, Manfred
14
Töpfer, Armin
5
Helmig, Bernd
4
Herrmann, Andreas
4
Payne, Adrian
4
Smith, Alan D.
4
Stauss, Bernd
4
Choi, Beom Joon
3
Fargnoli, Mario
3
Görgmaier, Dietmar
3
Haber, Nicolas
3
Huber, Frank
3
Masudin, Ilyas
3
Mysen, Tore
3
Restuputri, Dian Palupi
3
Shahin, Arash
3
Svensson, Göran
3
Agwu, Professor Edwin
2
Berkel, Ingrid
2
Bonfanti, Angelo
2
Burr, Wolfgang
2
Bürsner, Simone
2
Cafaro, Paul G.
2
Carvalho, Raíssa Souto Maior Corrêa de
2
Chakraborty, Subhajit
2
Chavadi, Chandan Andanesh
2
Chin, Kwai Sang
2
Cockalo, Dragan
2
Cudney, Elizabeth A.
2
Dabestani, Reza
2
Devadasan, S. R.
2
Djordjevic, Dejan
2
Fröhling, Oliver
2
Georgi, Dominik
2
Giovanis, Apostolos
2
Graf, Gerald
2
Green, Kenneth W.
2
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Quality management journal : QMJ
2
Die Betriebswirtschaft : DBW
1
Freiburger betriebswirtschaftliche Diskussionsbeiträge
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of Indian culture and business management
1
Journal of retailing and consumer services
1
Management im Gesundheitswesen : das Lehrbuch für Studium und Praxis
1
The international journal of logistics management
1
Wirtschaftswissenschaft
1
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ECONIS (ZBW)
10
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1
Exploring relationships between service quality dimensions and customers satisfaction : empirical study in context to Indian logistics service providers
Gupta, Anchal
;
Singh, Rajesh K.
;
Mathiyazhagan, Maathai K.
- In:
The international journal of logistics management
34
(
2023
)
6
,
pp. 1858-1889
Persistent link: https://www.econbiz.de/10014484452
Saved in:
2
The strategic value of servitization : a quality management perspective
Erkul, Muratcan
;
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
28
(
2021
)
4
,
pp. 176-189
Persistent link: https://www.econbiz.de/10012650359
Saved in:
3
The strategic value of servitization : a quality management perspective
Erkul, Muratcan
;
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
28
(
2021
)
4
,
pp. 176-189
Persistent link: https://www.econbiz.de/10012650360
Saved in:
4
Reconceptualizing integration quality dynamics for omnichannel marketing
Hossain, Tasnim M. Taufique
;
Akter, Shahriar
;
Uraiporn, …
- In:
Industrial marketing management : the international …
87
(
2020
),
pp. 225-241
Persistent link: https://www.econbiz.de/10012285178
Saved in:
5
How service quality and outcome confidence drive pre-outcome word-of-mouth
Ifie, Kemefasu
;
Simintiras, Antonis C.
;
Dwivedi, Yogesh …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 214-221
Persistent link: https://www.econbiz.de/10011904399
Saved in:
6
Global service quality of business-to-consumer electronic-commerce
Shareef, Mahmud Akhter
;
Kumar, Vinod
;
Dwivedi, Yogesh Kumar
- In:
International journal of Indian culture and business …
8
(
2014
)
1
,
pp. 1-34
Persistent link: https://www.econbiz.de/10010400980
Saved in:
7
Kundenmanagement in der Integrierten Versorgung
Dietrich, Martin
;
Molter, Nadine
- In:
Management im Gesundheitswesen : das Lehrbuch für …
,
(pp. 210-224)
.
2013
Persistent link: https://www.econbiz.de/10009690807
Saved in:
8
Qualität, Wirtschaftlichkeit und Erfolg von Krankenhäusern : Analyse der Relevanz marktorientierter Ansätze im Krankenhausmanagement
Dietrich, Martin
-
2005
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002524735
Saved in:
9
Qualität von Krankenhausleistungen und Kundenbeziehungen : das Beispiel "Ambulante Krankenhausbehandlung von Kindern"
Helmig, Bernd
;
Dietrich, Martin
- In:
Die Betriebswirtschaft : DBW
61
(
2001
)
3
,
pp. 319-334
Persistent link: https://www.econbiz.de/10001588835
Saved in:
10
Qualität von Krankenhausleistungen und Kundenbeziehungen
Helmig, Bernd
;
Dietrich, Martin
-
2000
Persistent link: https://www.econbiz.de/10001528671
Saved in:
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