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Dyke, Thomas P.Van
Prybutok, Victor R.
129
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Management information systems : mis quarterly
1
Operations research, Management science : OR MS ; the international literature digest
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OLC EcoSci
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F: INFORMATION COMMERCE & TECHNOLOGY - Cautions on the use of the SERVQUAL measure to assess the quality of information systems services Fd:160
Dyke, Thomas P.Van
;
Prybutok, Victor R.
;
Kappelman, Leon A.
- In:
Operations research, Management science : OR MS ; the …
40
(
2000
)
6
,
pp. 691-694
Persistent link: https://www.econbiz.de/10006514392
Saved in:
2
"Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire"
Dyke, Thomas P.Van
;
Kappelman, Leon A.
;
Prybutok, Victor R.
- In:
Management information systems : mis quarterly
21
(
1997
)
2
,
pp. 195-208
Persistent link: https://www.econbiz.de/10006526337
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