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~person:"Edvardsson, Bo"
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Dienstleistungsmarketing
6
Service-dominant logic
5
Services marketing
5
Service-Dominant Logic
4
Kundenintegration
2
service-dominant logic
2
Betriebliche Wertschöpfung
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Business process management
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Consumer behaviour
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Dienstleistung
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Dienstleistungsinnovation
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Dienstleistungsqualität
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Dienstleistungssektor
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Institutional economics
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Institutional logic theory
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Organisatorischer Wandel
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Product testing
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Prozessmanagement
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Service industry
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Service innovation
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Service quality
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Services
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Value creation
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institutional arrangements
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practice theory
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service design
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service ecosystems perspective
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service systems
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transformation
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value creation practices
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Edvardsson, Bo
Bruhn, Manfred
47
Meffert, Heribert
29
Grönroos, Christian
24
Meyer, Anton
17
Kleinaltenkamp, Michael
15
Stauss, Bernd
15
Woratschek, Herbert
14
Vargo, Stephen L.
13
Lusch, Robert F.
12
Hadwich, Karsten
11
Wirtz, Jochen
11
Benkenstein, Martin
10
Fließ, Sabine
10
Baron, Steve
9
Bauer, Hans H.
9
Roth, Stefan
9
Ahlert, Dieter
8
Bitner, Mary Jo
8
Corsten, Hans
8
Engelhardt, Werner Hans
8
Freiling, Jörg
8
Hogreve, Jens
8
Müller, Wolfgang
8
Gouthier, Matthias
7
Lovelock, Christopher H.
7
Zeithaml, Valarie A.
7
Berry, Leonard L.
6
Furrer, Olivier
6
Gremler, Dwayne D.
6
Reckenfelderbäumer, Martin
6
Schmitz, Gertrud
6
Finsterwalder, Jörg
5
Fisk, Raymond P.
5
Gummesson, Evert
5
Helmig, Bernd
5
Horbel, Chris
5
Huber, Frank
5
Moser, H. R.
5
Roy, Sanjit
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International journal of quality and service sciences
2
Journal of service research
1
Managing consumer services : factory or theater?
1
Managing service quality : MSQ ; an international journal
1
Marketing theory
1
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ECONIS (ZBW)
5
OLC EcoSci
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1
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
2
Transforming form the goods to the service-dominant logic
Skålén, Per
;
Edvardsson, Bo
- In:
Marketing theory
16
(
2016
)
1
,
pp. 101-121
Persistent link: https://www.econbiz.de/10011494990
Saved in:
3
Striking the right balance : how to design, implement, and operationalize customer experience management programs
Klaus, Philipp
;
Edvardsson, Bo
- In:
Managing consumer services : factory or theater?
,
(pp. 69-89)
.
2014
Persistent link: https://www.econbiz.de/10010478149
Saved in:
4
Why is service-dominant logic based service system better?
Edvardsson, Bo
;
Ng, Gloria
;
Min, Choo Zhi
;
Firth, Robert
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 171-190
Persistent link: https://www.econbiz.de/10009768459
Saved in:
5
Why is service-dominant logic based service system better?
Edvardsson, Bo
;
Ng, Gloria
;
Choo, Zhi Min
;
Firth, Robert
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 171-190
Persistent link: https://www.econbiz.de/10010160047
Saved in:
6
Design dimensions of experience rooms for service test drives : case studies in several service contexts
Edvardsson, Bo
;
Enquist, Bo
;
Johnston, Robert
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
4
,
pp. 312-327
Persistent link: https://www.econbiz.de/10008655295
Saved in:
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