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~person:"Evanschitzky, Heiner"
~subject:"Beziehungsmarketing"
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Search: subject_exact:"Kundenzufriedenheit"
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Beziehungsmarketing
Customer satisfaction
19
Kundenzufriedenheit
19
Relationship marketing
11
Arbeitszufriedenheit
6
Consumer behaviour
6
Job satisfaction
6
Konsumentenverhalten
6
Deutschland
5
Dienstleistungsqualität
5
Germany
5
Service quality
5
Einzelhandel
4
Lieferantenmanagement
4
Retail trade
4
Supplier relationship management
4
Switching behaviour
4
Switching costs
4
Wechselverhalten
4
Beschwerdemanagement
3
Complaint management
3
B-to-B-Marketing
2
Business-to-business marketing
2
Führungsstil
2
Leadership style
2
Measurement
2
Messung
2
Arbeitsorganisation
1
Austauschtheorie
1
Betriebliche Wertschöpfung
1
Brand
1
Brand management
1
Buffering effect
1
Business-to-business
1
Buyer-seller relationships
1
Coalition
1
Coalition loyalty program
1
Confidence
1
Consumer goods industry
1
Customer relationships
1
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Article
11
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10
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10
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1
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1
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English
8
German
3
Author
All
Evanschitzky, Heiner
Han, Heesup
32
Homburg, Christian
26
Mattila, Anna S.
20
Prentice, Catherine
19
Svensson, Göran
19
Gil Saura, Irene
15
Mittal, Vikas
14
Aksoy, Lerzan
13
Bruhn, Manfred
13
Hyun, Sunghyup Sean
13
Stock-Homburg, Ruth
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Gustafsson, Anders
12
Kim, Wansoo
12
Klaus, Philipp
12
Balaji, M. S.
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Töpfer, Armin
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
10
Keiningham, Timothy
10
Roschk, Holger
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Grégoire, Yany
9
Huber, Frank
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Larivière, Bart
9
McColl-Kennedy, Janet R.
9
Park, Jungkun
9
Ringle, Christian M.
9
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Journal of retailing
3
Die Betriebswirtschaft : DBW
1
Electronic retailing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of business research : JBR
1
Journal of marketing management : MM
1
Marketing letters : a journal of research in marketing
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
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ECONIS (ZBW)
11
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1
Strengthening the satisfaction loyalty link : the role of relational switching costs
Evanschitzky, Heiner
;
Stan, Valentina
;
Nagengast, Liane
- In:
Marketing letters : a journal of research in marketing
33
(
2022
)
2
,
pp. 293-310
Persistent link: https://www.econbiz.de/10013273047
Saved in:
2
Securing business-to-business relationships : the impact of switching costs
Blut, Markus
;
Evanschitzky, Heiner
;
Backhaus, Christof
; …
- In:
Industrial marketing management : the international …
52
(
2016
),
pp. 82-90
Persistent link: https://www.econbiz.de/10011447495
Saved in:
3
Spillover effects of service failures in coalition loyalty programs : the buffering effect of special treatment benefits
Schumann, Jan Hendrik
;
Wünderlich, Nancy V.
; …
- In:
Journal of retailing
90
(
2014
)
1
,
pp. 111-118
Persistent link: https://www.econbiz.de/10010359932
Saved in:
4
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
5
New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link
Nagengast, Liane
;
Evanschitzky, Heiner
;
Blut, Markus
; …
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 408-427
Persistent link: https://www.econbiz.de/10010408213
Saved in:
6
Satisfaction with complaint handling : a replication study on its determinants in a business-to-business context
Brock, Christian
;
Blut, Markus
;
Evanschitzky, Heiner
; …
- In:
International journal of research in marketing : IJRM ; …
30
(
2013
)
3
,
pp. 319-322
Persistent link: https://www.econbiz.de/10009779946
Saved in:
7
Aligning employee service recovery performance with brand values : the role of brand-specific leadership
Khanyapuss Punjaisri
;
Evanschitzky, Heiner
;
Rudd, John
- In:
Journal of marketing management : MM
29
(
2013
)
9/10
,
pp. 981-1006
Persistent link: https://www.econbiz.de/10010194421
Saved in:
8
How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings
Woisetschläger, David
;
Lentz, Patrick
;
Evanschitzky, Heiner
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 800-808
Persistent link: https://www.econbiz.de/10009229009
Saved in:
9
Beschwerdemanagement im B2B-Sektor: Replikation und Erweiterung
Brock, Christian
;
Blut, Markus
;
Evanschitzky, Heiner
; …
- In:
Die Betriebswirtschaft : DBW
70
(
2010
)
1
,
pp. 27-41
Persistent link: https://www.econbiz.de/10003929430
Saved in:
10
Multi-Channel-Management im Spannungsfeld von Kundenzufriedenheit und Organisation
Ahlert, Dieter
;
Evanschitzky, Heiner
- In:
Thexis : Fachzeitschrift für Marketing ; …
23
(
2006
)
4
,
pp. 21-25
Persistent link: https://www.econbiz.de/10003384336
Saved in:
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