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~person:"Fan, Xiucheng"
~person:"Folse, Judith Anne Garretson"
~person:"Herter, Márcia Maurer"
~subject:"Beziehungsmarketing"
~subject:"Customer satisfaction"
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Search: subject_exact:"Einfühlungsvermögen"
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Beziehungsmarketing
Customer satisfaction
Emotion
20
Consumer behaviour
12
Konsumentenverhalten
12
Kundenzufriedenheit
9
Dienstleistungsqualität
7
Relationship marketing
7
Service quality
7
Beschwerdemanagement
5
Complaint management
5
Customer service
4
Emotions
4
Kundenservice
4
Einzelhandel
3
Gratitude
3
Retail trade
3
Advertising effects
2
Arbeitsgruppe
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Empathy
2
Gesundheit
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Lieferantenmanagement
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Meta-Analyse
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Satisfaction
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Fan, Xiucheng
Folse, Judith Anne Garretson
Herter, Márcia Maurer
Han, Heesup
14
Prayag, Girish
7
Vázquez Casielles, Rodolfo
7
Bagozzi, Richard P.
6
Barnes, Donald C.
6
Chebat, Jean-Charles
6
Hosany, Sameer
6
Hyun, Sunghyup Sean
6
Ladhari, Riadh
6
Mattila, Anna S.
6
Qu, Hailin
6
Ahn, Jiseon
5
Babin, Barry J.
5
Hanks, Lydia
5
Hur, Won-Moo
5
Lee, Choong-Ki
5
Loureiro, Sandra Maria Correia
5
Medler-Liraz, Hana
5
Moon, Tae Won
5
Ribeiro, Manuel Alector
5
Rust, Roland T.
5
Vinh Van Thai
5
Alnawas, Ibrahim
4
Back, Ki-Joon
4
Bock, Dora E.
4
Cai, Ruiying
4
Du, Jiangang
4
Groth, Markus
4
Huan, Tzung-cheng
4
Hussain, Khalid
4
Jani, Dev
4
Junaid, Muhammad
4
Kemp, Elyria
4
Koenig-Lewis, Nicole
4
Lee, Lindsey
4
Madera, Juan M.
4
Miao, Li
4
Palmer, Adrian
4
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Journal of business research : JBR
3
Journal of retailing and consumer services
2
Delivering value in turbulent times : AMA Summer Educators' Conference 2011 ; AMA educators' proceedings Volume 22 ; San Francisco, California, USA, 5 - 7 August 2011
1
International journal of retail & distribution management
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Marketing intelligence & planning
1
The journal of consumer marketing
1
The journal of personal selling & sales management : JPSSM
1
The journal of services marketing
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ECONIS (ZBW)
13
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1
Retail crowding : meta-analysis of contextual and cultural moderators
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10013172890
Saved in:
2
To err is human : tolerate humans instead of machines in service failure
Chen, Nuoya
;
Mohanty, Smaraki
;
Jiao, Jinfeng
;
Fan, Xiucheng
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433727
Saved in:
3
Examining the effects of mutual information sharing and relationship empathy : a social penetration theory perspective
Mangus, Stephanie M.
;
Bock, Dora E.
;
Jones, Eli
;
Folse, …
- In:
Journal of business research : JBR
109
(
2020
),
pp. 375-384
Persistent link: https://www.econbiz.de/10012238083
Saved in:
4
Gratitude in buyer-seller relationships : a dyadic investigation
Mangus, Stephanie M.
;
Bock, Dora E.
;
Jones, Eli
;
Folse, …
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
3
,
pp. 250-267
Persistent link: https://www.econbiz.de/10011753793
Saved in:
5
Gratitude in service encounters : implications for building loyalty
Bock, Dora Elizabeth
;
Folse, Judith Anne Garretson
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 341-358
Persistent link: https://www.econbiz.de/10011524416
Saved in:
6
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
7
The road to customer loyalty paved with service customization
Bock, Dora E.
;
Magnus, Stephanie M.
;
Folse, Judith Anne …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 3923-3932
Persistent link: https://www.econbiz.de/10011553788
Saved in:
8
The road to recovery : overcoming service failures through positive emotions
Lastner, Matthew M.
;
Folse, Judith Anne Garretson
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4278-4286
Persistent link: https://www.econbiz.de/10011554157
Saved in:
9
"It was not that long!" : the effects of the in-store TV screen content and customers emotions on consumer waiting perception
Borges, Adilson
;
Herter, Márcia Maurer
;
Chebat, …
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 96-106
Persistent link: https://www.econbiz.de/10010468493
Saved in:
10
"Man, I shop like a woman!" : the effects of gender and emotions on consumer shopping behaviour outcomes
Herter, Márcia Maurer
;
Santos, Cristiane Pizzutti dos
; …
- In:
International journal of retail & distribution management
42
(
2014
)
9
,
pp. 780-804
Persistent link: https://www.econbiz.de/10010417745
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