//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Folse, Judith Anne Garretson"
~person:"Herter, Márcia Maurer"
~person:"Huan, Tzung-cheng"
~subject:"Beziehungsmarketing"
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Einfühlungsvermögen"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Customer satisfaction
Emotion
20
Consumer behaviour
15
Konsumentenverhalten
15
Kundenzufriedenheit
9
Relationship marketing
7
Dienstleistungsqualität
6
Service quality
6
Emotions
4
Gastronomie
4
Restaurant industry
4
Customer service
3
Einzelhandel
3
Gratitude
3
Kundenservice
3
Retail trade
3
Advertising effects
2
Beschwerdemanagement
2
Complaint management
2
Construal level
2
Gesundheit
2
Health
2
Lieferantenmanagement
2
Meta-Analyse
2
Meta-analysis
2
Michelin-rated restaurant
2
Salespeople
2
Satisfaction
2
Service recovery
2
Supplier relationship management
2
Tourism
2
Tourismus
2
USA
2
United States
2
Verkaufspersonal
2
Werbewirkung
2
Aesthetics
1
Appraisal theory
1
Arbeitsverhalten
1
more ...
less ...
Online availability
All
Undetermined
10
Type of publication
All
Article
13
Type of publication (narrower categories)
All
Article in journal
13
Aufsatz in Zeitschrift
13
Language
All
English
13
Author
All
Folse, Judith Anne Garretson
Herter, Márcia Maurer
Huan, Tzung-cheng
Han, Heesup
14
Prayag, Girish
7
Vázquez Casielles, Rodolfo
7
Bagozzi, Richard P.
6
Barnes, Donald C.
6
Chebat, Jean-Charles
6
Hosany, Sameer
6
Hyun, Sunghyup Sean
6
Ladhari, Riadh
6
Mattila, Anna S.
6
Qu, Hailin
6
Ahn, Jiseon
5
Babin, Barry J.
5
Hanks, Lydia
5
Hur, Won-Moo
5
Lee, Choong-Ki
5
Loureiro, Sandra Maria Correia
5
Medler-Liraz, Hana
5
Moon, Tae Won
5
Ribeiro, Manuel Alector
5
Rust, Roland T.
5
Vinh Van Thai
5
Alnawas, Ibrahim
4
Back, Ki-Joon
4
Bock, Dora E.
4
Cai, Ruiying
4
Du, Jiangang
4
Fan, Xiucheng
4
Groth, Markus
4
Hussain, Khalid
4
Jani, Dev
4
Junaid, Muhammad
4
Kemp, Elyria
4
Koenig-Lewis, Nicole
4
Lee, Lindsey
4
Madera, Juan M.
4
Miao, Li
4
Palmer, Adrian
4
more ...
less ...
Published in...
All
Journal of business research : JBR
4
Tourism management perspectives : TMP
2
International journal of retail & distribution management
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Marketing intelligence & planning
1
The journal of personal selling & sales management : JPSSM
1
The journal of services marketing
1
Tourism review
1
more ...
less ...
Source
All
ECONIS (ZBW)
13
Showing
1
-
10
of
13
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Exploring the effects of customers' assessments of a restaurant's atmospherics and emotional assessments on a fine-dining experience and intentions to return
Leong, Man Wai Aliana
;
Chen, Kuan-Ying
;
Chen, Hung-Bin
; …
- In:
Tourism management perspectives : TMP
47
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014318829
Saved in:
2
Retail crowding : meta-analysis of contextual and cultural moderators
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10013172890
Saved in:
3
Smiling for tips? : will restaurant servers’ actions affect customers’ emotional contagion and tipping behavior?
Hsiao, Chih-Hui
;
Chien, Chia-Hsuan
;
Yeh, Shih-Shuo
; …
- In:
Tourism review
77
(
2022
)
3
,
pp. 964-985
Persistent link: https://www.econbiz.de/10013368793
Saved in:
4
Examining the effects of mutual information sharing and relationship empathy : a social penetration theory perspective
Mangus, Stephanie M.
;
Bock, Dora E.
;
Jones, Eli
;
Folse, …
- In:
Journal of business research : JBR
109
(
2020
),
pp. 375-384
Persistent link: https://www.econbiz.de/10012238083
Saved in:
5
Exploring the value co-destruction model for on-line deviant behaviors of hotel customers
Yeh, Shih-Shuo
;
Fotiadis, Anestis K.
;
Chiang, Tai-Ying
; …
- In:
Tourism management perspectives : TMP
33
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012170529
Saved in:
6
Gratitude in buyer-seller relationships : a dyadic investigation
Mangus, Stephanie M.
;
Bock, Dora E.
;
Jones, Eli
;
Folse, …
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
3
,
pp. 250-267
Persistent link: https://www.econbiz.de/10011753793
Saved in:
7
Gratitude in service encounters : implications for building loyalty
Bock, Dora Elizabeth
;
Folse, Judith Anne Garretson
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 341-358
Persistent link: https://www.econbiz.de/10011524416
Saved in:
8
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
9
The road to customer loyalty paved with service customization
Bock, Dora E.
;
Magnus, Stephanie M.
;
Folse, Judith Anne …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 3923-3932
Persistent link: https://www.econbiz.de/10011553788
Saved in:
10
The road to recovery : overcoming service failures through positive emotions
Lastner, Matthew M.
;
Folse, Judith Anne Garretson
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4278-4286
Persistent link: https://www.econbiz.de/10011554157
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->