//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Fong, Lawrence Hoc Nang"
~person:"Hung, Kam"
~subject:"China"
~subject:"Hotel industry"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Mystery shopping"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
China
Hotel industry
Dienstleistungsqualität
11
Service quality
11
Consumer behaviour
8
Konsumentenverhalten
8
Customer satisfaction
7
Hotellerie
7
Kundenzufriedenheit
7
Beziehungsmarketing
2
Gambling
2
Glücksspiel
2
Holiday behaviour
2
Hotel
2
Relationship marketing
2
Selbstbedienung
2
Self-service
2
Tourism
2
Tourism employees
2
Tourism industry
2
Tourismus
2
Tourismusberufe
2
Tourismuswirtschaft
2
Urlaubsverhalten
2
Accommodation experience
1
Actual personalization
1
Behavioral intentions
1
Beschwerdemanagement
1
Brand image
1
Brand management
1
Buddhism-themed hotels
1
Casino
1
Comparison
1
Complaint management
1
Computerspiel
1
Critical incident technique
1
Cruise
1
Cruise travel
1
Customer experience
1
Customer service
1
more ...
less ...
Online availability
All
Undetermined
7
Type of publication
All
Article
8
Type of publication (narrower categories)
All
Article in journal
8
Aufsatz in Zeitschrift
8
Language
All
English
8
Author
All
Fong, Lawrence Hoc Nang
Hung, Kam
Han, Heesup
16
Karatepe, Osman M.
8
Shahin, Arash
8
Torres, Edwin N.
8
Qu, Hailin
7
Chi, Wuchun
6
Dabestani, Reza
6
Hsu, Cathy H. C.
6
Kim, Woo Gon
6
Law, Chun Hung Roberts
6
Su, LuJun
6
Zhang, Min
6
Assaker, Guy
5
Caber, Meltem
5
Chen, Yong
5
Mouganie, Pierre
5
Qi, Baolei
5
Shirouyehzad, Hadi
5
Albayrak, Tahir
4
Ali, Faizan
4
Amin, Muslim
4
Butters, R. Andrew
4
Cobanoglu, Cihan
4
Daskin, Mustafa
4
Hoekstra, Mark
4
Hubbard, Thomas N.
4
Kim, Jinkyung Jenny
4
Lehto, Xinran Y.
4
Li, Li
4
Ling, Qian
4
Mao, Zhenxing
4
Mattila, Anna S.
4
Park, Jungkun
4
So, Kevin Kam Fung
4
Wang, Yaojing
4
Wang, Ying
4
Weber, Karin
4
Wong, IpKin Anthony
4
Xu, Xun
4
more ...
less ...
Published in...
All
International journal of contemporary hospitality management
3
Journal of hospitality marketing & management
2
Information technology & tourism
1
International journal of hospitality management
1
Tourism management : research, policies, practice
1
Source
All
ECONIS (ZBW)
8
Showing
1
-
8
of
8
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Recipe for perceived personalization in hotels
Lei, Soey Sut Ieng
;
Wang, Dan
;
Fong, Lawrence Hoc Nang
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457528
Saved in:
2
"Touch over tech" : a longitudinal examination of human touch along a travel journey
Lei, Sut Ieng
;
Fong, Lawrence Hoc Nang
;
Ye, Shun
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 927-945
Persistent link: https://www.econbiz.de/10014483799
Saved in:
3
Improved or decreased? : customer experience with self-service technology versus human service in hotels in China
Liu, Chun
;
Hung, Kam
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 176-204
Persistent link: https://www.econbiz.de/10012821092
Saved in:
4
The impact of hotel servicescape on customer mindfulness and brand experience : the moderating role of length of stay
Haobin, Ye Ben
;
Huiyue, Ye
;
Peng, Li
;
Fong, Lawrence …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 592-610
Persistent link: https://www.econbiz.de/10012549287
Saved in:
5
A comparative study of self-service technology with service employees : a qualitative analysis of hotels in China
Liu, Chun
;
Hung, Kam
- In:
Information technology & tourism
22
(
2020
)
1
,
pp. 33-52
Persistent link: https://www.econbiz.de/10012226359
Saved in:
6
Assessing servicescape of cruise tourism : the perception of Chinese tourists
Lyu, Jiaying
;
Hu, Liang
;
Hung, Kam
;
Mao, Zhenxing
- In:
International journal of contemporary hospitality management
29
(
2017
)
10
,
pp. 2556-2572
Persistent link: https://www.econbiz.de/10011777090
Saved in:
7
Understanding the normative expectations of customers toward Buddhism-themed hotels : a revisit of service quality
Hung, Kam
;
Wang, Sha
;
Tang, Chaohua
- In:
International journal of contemporary hospitality management
27
(
2015
)
7
,
pp. 1409-1441
Persistent link: https://www.econbiz.de/10011473834
Saved in:
8
Impact of hotel website quality on online booking intentions : eTrust as a mediator
Wang, Liang
;
Law, Chun Hung Roberts
;
Denizci Guillet, Basak
- In:
International journal of hospitality management
47
(
2015
),
pp. 108-115
Persistent link: https://www.econbiz.de/10011312540
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->