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~person:"Fong, Lawrence Hoc Nang"
~person:"Karatepe, Osman M."
~subject:"Hotel industry"
~subject:"Persönlichkeitspsychologie"
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Hotel industry
Persönlichkeitspsychologie
Dienstleistungsqualität
19
Service quality
19
Hotellerie
11
Customer satisfaction
10
Kundenzufriedenheit
10
Tourism employees
10
Tourismusberufe
10
Arbeitszufriedenheit
8
Job satisfaction
8
Arbeitsleistung
6
Job performance
6
Consumer behaviour
5
Employee retention
5
Konsumentenverhalten
5
Leistungsmotivation
5
Mitarbeiterbindung
5
Service recovery performance
5
Work motivation
5
Arbeitskräfte
4
Arbeitsverhalten
4
Beziehungsmarketing
4
Relationship marketing
4
Work behaviour
4
Workforce
4
Arbeitspsychologie
3
Führungsstil
3
Hotel employees
3
Leadership style
3
Organizational psychology
3
Personality psychology
3
Psychological capital
3
Work engagement
3
Absenteeism
2
Arbeitsmobilität
2
Beschwerdemanagement
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Complaint management
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Customer service
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Fehlzeit
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English
12
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Fong, Lawrence Hoc Nang
Karatepe, Osman M.
Han, Heesup
15
Torres, Edwin N.
8
Shahin, Arash
7
Dabestani, Reza
6
Kim, Woo Gon
6
Law, Chun Hung Roberts
6
Qu, Hailin
6
Caber, Meltem
5
Shirouyehzad, Hadi
5
Albayrak, Tahir
4
Ali, Faizan
4
Amin, Muslim
4
Assaker, Guy
4
Butters, R. Andrew
4
Cobanoglu, Cihan
4
Daskin, Mustafa
4
Dedeoğlu, Bekir Bora
4
Hubbard, Thomas N.
4
Hung, Kam
4
Kim, Jinkyung Jenny
4
Lehto, Xinran Y.
4
Mattila, Anna S.
4
Park, Jungkun
4
So, Kevin Kam Fung
4
Xu, Xun
4
Ariffin, Ahmad Azmi M.
3
Bilgihan, Anil
3
Bujisic, Milos
3
Cham Tat Huei
3
Chen, Chiang-ming
3
Chen, Yong
3
Choi, Hyeyoon
3
Fongsuwan, Wanno
3
Gao, Baojun
3
Grobelna, Aleksandra
3
Hua, Nan
3
Huan, Tzung-cheng
3
Kim, Jong Min
3
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International journal of contemporary hospitality management
3
International journal of hospitality management
3
Journal of hospitality marketing & management
2
Journal of air transport management
1
Journal of business economics and management
1
Tourism management : research, policies, practice
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
12
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1
Recipe for perceived personalization in hotels
Lei, Soey Sut Ieng
;
Wang, Dan
;
Fong, Lawrence Hoc Nang
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457528
Saved in:
2
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
3
"Touch over tech" : a longitudinal examination of human touch along a travel journey
Lei, Sut Ieng
;
Fong, Lawrence Hoc Nang
;
Ye, Shun
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 927-945
Persistent link: https://www.econbiz.de/10014483799
Saved in:
4
Ethical leadership, trust in organization and their impacts on critical hotel employee outcomes
Eluwole, Kayode K.
;
Karatepe, Osman M.
;
Avci, Turgay
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013185203
Saved in:
5
The impact of hotel servicescape on customer mindfulness and brand experience : the moderating role of length of stay
Haobin, Ye Ben
;
Huiyue, Ye
;
Peng, Li
;
Fong, Lawrence …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 592-610
Persistent link: https://www.econbiz.de/10012549287
Saved in:
6
The impact of job insecurity on critical hotel employee outcomes : the mediating role of self-efficacy
Etehadi, Bahar
;
Karatepe, Osman M.
- In:
Journal of hospitality marketing & management
28
(
2019
)
6
,
pp. 665-689
Persistent link: https://www.econbiz.de/10012176680
Saved in:
7
The effects of organizational and personal resources on stress, engagement, and job outcomes
Karatepe, Osman M.
;
Yavas, Ugur
;
Babakus, Emin
;
Deitz, …
- In:
International journal of hospitality management
74
(
2018
),
pp. 147-161
Persistent link: https://www.econbiz.de/10011924635
Saved in:
8
Does hotel employees' quality of work life mediate the effect of psychological capital on job outcomes?
Kim, Taegoo
;
Karatepe, Osman M.
;
Lee, Gyehee
;
I, Seung jae
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1638-1657
Persistent link: https://www.econbiz.de/10011732263
Saved in:
9
An empirical investigation of psychological capital among flight attendants
Karatepe, Osman M.
;
Talebzadeh, Niusha
- In:
Journal of air transport management
55
(
2016
),
pp. 193-202
Persistent link: https://www.econbiz.de/10011547849
Saved in:
10
Do psychological captial and work engagement foster frontline employees satisfaction? : a study in the hotel industry
Karatepe, Osman M.
;
Karadas, Georgiana
- In:
International journal of contemporary hospitality management
27
(
2015
)
6
,
pp. 1254-1278
Persistent link: https://www.econbiz.de/10011403077
Saved in:
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