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~person:"Frambach, Rudolf T."
~subject:"Consumer behaviour"
~subject:"Services"
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Consumer behaviour
Services
Konsumentenverhalten
2
Selbstbedienung
2
Self-service
2
Automat
1
Consumer attitudes
1
Customer expertise
1
Customer satisfaction
1
Dienstleistungsmarketing
1
Dienstleistungsqualität
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Dienstleistungssektor
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Kundenzufriedenheit
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Mandatory use
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Public sector
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Public services
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Service industry
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Service quality
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Services marketing
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Technischer Fortschritt
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Technological change
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Technology-based self service
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Öffentlicher Sektor
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Frambach, Rudolf T.
Collier, Joel E.
5
Kaushik, Arun Kumar
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European journal of marketing : EJM
1
Journal of service research : JSR
1
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ECONIS (ZBW)
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Mandatory use of technology-based self-service : does expertise help or hurt?
Reinders, Machiel
;
Frambach, Rudolf T.
;
Kleijnen, Mirella
- In:
European journal of marketing : EJM
49
(
2015
)
1/2
,
pp. 190-211
Persistent link: https://www.econbiz.de/10010519471
Saved in:
2
Consequences of forcing consumers to use technology-based self-service
Reinders, Machiel J.
;
Dabholkar, Pratibha A.
;
Frambach, …
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 107-123
Persistent link: https://www.econbiz.de/10003776093
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