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~person:"Francis, Jere R."
~person:"Mattila, Anna S."
~person:"Xu, Xun"
~subject:"Hotellerie"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Hotellerie
Dienstleistungsqualität
66
Service quality
66
Consumer behaviour
33
Konsumentenverhalten
33
Customer satisfaction
30
Kundenzufriedenheit
30
Beziehungsmarketing
22
Relationship marketing
22
Beschwerdemanagement
19
Complaint management
19
Financial audit
17
Wirtschaftsprüfung
17
Hotel industry
8
Customer service
7
Gastronomie
7
Kundenservice
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Restaurant industry
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Online-Handel
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Emotion
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USA
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United States
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service recovery
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Betriebsgröße
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Data Mining
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Dienstleistungsmanagement
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Dienstleistungssektor
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Electronic Commerce
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Fee (Remuneration)
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Financial statement audit
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Firm size
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Gastgewerbe
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Honorar
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Hospitality industry
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Francis, Jere R.
Mattila, Anna S.
Xu, Xun
Han, Heesup
15
Karatepe, Osman M.
8
Torres, Edwin N.
8
Shahin, Arash
7
Dabestani, Reza
6
Kim, Woo Gon
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Law, Chun Hung Roberts
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Qu, Hailin
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5
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Sparks, Beverley
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Albayrak, Tahir
4
Ali, Faizan
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Amin, Muslim
4
Assaker, Guy
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Butters, R. Andrew
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Cobanoglu, Cihan
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Daskin, Mustafa
4
Hubbard, Thomas N.
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Hung, Kam
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Kim, Jinkyung Jenny
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Lehto, Xinran Y.
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Park, Jungkun
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So, Kevin Kam Fung
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Ariffin, Ahmad Azmi M.
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Cham Tat Huei
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Chen, Chiang-ming
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Dedeoğlu, Bekir Bora
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Gao, Baojun
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Huan, Tzung-cheng
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International journal of hospitality management
6
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
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ECONIS (ZBW)
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1
Examining the influence of linguistic characteristics of online managerial response on return customers' change in satisfaction with hotels
Xu, Xun
;
Zhao, Yabing
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013185251
Saved in:
2
The value of service robots from the hotel guest's perspective : a mixed-method approach
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-21
Persistent link: https://www.econbiz.de/10012495116
Saved in:
3
Examining consumer emotion and behavior in online reviews of hotels when expecting managerial response
Xu, Xun
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012293748
Saved in:
4
Examining the relevance of online customer textual reviews on hotels' product and service attributes
Xu, Xun
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 141-163
Persistent link: https://www.econbiz.de/10011997154
Saved in:
5
The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a text mining approach
Xu, Xun
;
Li, Yibai
- In:
International journal of hospitality management
55
(
2016
),
pp. 57-69
Persistent link: https://www.econbiz.de/10011497929
Saved in:
6
Why do we buy luxury experiences? : measuring value perceptions of luxury hospitality services
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1848-1867
Persistent link: https://www.econbiz.de/10011624179
Saved in:
7
Improving service management in budget hotels
Peng, Jianping
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 139-148
Persistent link: https://www.econbiz.de/10011379970
Saved in:
8
An examination of electronic video clips in the context of hotel Websites
Kim, Sungsoo
;
Mattila, Anna S.
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 612-618
Persistent link: https://www.econbiz.de/10009130569
Saved in:
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