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~person:"Frei, Frances X."
~person:"Huang, Ming-hui"
~person:"Kowalkowski, Christian"
~subject:"Dienstleistungssektor"
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Search: "Dienstleistungsqualität"
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Dienstleistungssektor
Dienstleistungsqualität
16
Service quality
16
Service industry
10
Beziehungsmarketing
6
Relationship marketing
6
Customer satisfaction
5
Dienstleistung
5
Kundenzufriedenheit
5
Services
5
Consumer behaviour
4
Konsumentenverhalten
4
Automation
3
Automatisierung
3
Bundling strategy
3
Dienstleistungsmanagement
3
Dienstleistungsmarketing
3
Information technology
3
Informationstechnik
3
Leistungsbündel
3
Service management
3
Services marketing
3
B-to-B-Marketing
2
Business services
2
Business-to-business marketing
2
Competition
2
Customer service
2
Kundenservice
2
Lieferantenmanagement
2
Servitization
2
Supplier relationship management
2
Unternehmensdienstleistung
2
Wettbewerb
2
big data
2
customer compatibility
2
information technology
2
service
2
service operations
2
Artificial intelligence
1
Big Data
1
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9
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Frei, Frances X.
Huang, Ming-hui
Kowalkowski, Christian
Rahman, Zillur
8
Talib, Faisal
7
Dahlgaard-Park, Su Mi
6
Qureshi, M. N.
6
Wirtz, Jochen
6
Gustafsson, Anders
5
Huang, Ming-Hui
5
McColl-Kennedy, Janet R.
5
Rust, Roland T.
5
Brady, Michael K.
4
Calabrese, Armando
4
Cheng, T. C. E.
4
Edvardsson, Bo
4
Gong, Taeshik
4
Izogo, Ernest Emeka
4
Jaakkola, Elina
4
Licht, Georg
4
Moch, Dietmar
4
O'Cass, Aron
4
Sharma, Piyush
4
Sousa, Rui
4
Tai, Yang-Fei
4
Ukko, Juhani
4
Witell, Lars
4
Wünderlich, Nancy V.
4
Anderson, Sidney
3
Barnes, Donald C.
3
Basu, Rana
3
Bhola, Prabha
3
Bitner, Mary Jo
3
Bowen, David E.
3
Chi, Nai-Wen
3
Gerstner, Eitan
3
Grönroos, Christian
3
Hadwich, Karsten
3
Huiskonen, Janne
3
Jayaram, Jayanth
3
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The journal of business & industrial marketing
2
Harvard-Business-Manager : das Wissen der Besten
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
Journal of marketing
1
Journal of service research : JSR
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
1
Working papers / Harvard Business School, Division of Research
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ECONIS (ZBW)
10
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1
Putting the "service" into B2B marketing : key developments in service research and their relevance for B2B
Wirtz, Jochen
;
Kowalkowski, Christian
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 272-289
Persistent link: https://www.econbiz.de/10013539114
Saved in:
2
The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
Saved in:
3
Servitization and deservitization : overview, concepts, and definitions
Kowalkowski, Christian
;
Gebauer, Heiko
;
Kamp, Bart
; …
- In:
Industrial marketing management : the international …
60
(
2017
),
pp. 4-10
Persistent link: https://www.econbiz.de/10011672006
Saved in:
4
How do incumbents fare in the face of increased service competition?
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
-
2011
Persistent link: https://www.econbiz.de/10008906627
Saved in:
5
Organizational behavior in innovation, marketing, and purchasing in business service contexts : an agenda for academic inquiry
Holmlund, Maria
;
Kowalkowski, Christian
;
Biggemann, Sergio
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2457-2462
Persistent link: https://www.econbiz.de/10011491056
Saved in:
6
The service revolution and the transformation of marketing science
Rust, Roland T.
;
Huang, Ming-hui
- In:
Marketing science : the marketing journal of the …
33
(
2014
)
2
,
pp. 206-221
Persistent link: https://www.econbiz.de/10010358790
Saved in:
7
ICT as a catalyst for service business orientation
Kowalkowski, Christian
;
Kindström, Daniel
;
Gebauer, Heiko
- In:
The journal of business & industrial marketing
28
(
2013
)
6
,
pp. 506-513
Persistent link: https://www.econbiz.de/10009790087
Saved in:
8
IT-related service : a multidisciplinary perspective
Huang, Ming-hui
;
Rust, Roland T.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 251-258
Persistent link: https://www.econbiz.de/10009782150
Saved in:
9
Optimizing service productivity
Rust, Roland T.
;
Huang, Ming-hui
- In:
Journal of marketing
76
(
2012
)
2
,
pp. 47-66
Persistent link: https://www.econbiz.de/10009737491
Saved in:
10
Vier Gewinnerprinzipien für Dienstleister
Frei, Frances X.
- In:
Harvard-Business-Manager : das Wissen der Besten
30
(
2008
)
6
,
pp. 60-75
Persistent link: https://www.econbiz.de/10003709865
Saved in:
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