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~person:"Gustafsson, Anders"
~subject:"Innovation management"
~subject:"Kundenservice"
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Search: subject:"Dienstleistungssektor"
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Innovation management
Kundenservice
Dienstleistungssektor
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10
Services
9
Innovation
8
Dienstleistungsqualität
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5
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Consumer behaviour
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Customer integration
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Innovationsmanagement
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Gustafsson, Anders
Witell, Lars
12
Gallouj, Fai͏̈z
10
Miles, Ian D.
8
Edvardsson, Bo
7
Kowalkowski, Christian
7
Aas, Tor Helge
6
Gouthier, Matthias H. J.
6
Grabowski, Wojciech
6
Mention, Anne-Laure
6
Szczygielski, Krzysztof
6
Toivonen, Marja
6
Aboal, Diego
5
Anning-Dorson, Thomas
5
Jaffe, Adam B.
5
Kindström, Daniel
5
Kristensson, Per
5
Le, Trinh
5
Sirianni, Nancy J.
5
Cainelli, Giulio
4
Chesbrough, Henry William
4
Choi, Baeho
4
Djellal, Faridah
4
Gomes, Giancarlo
4
Herstatt, Cornelius
4
Koch, Andreas
4
Mangiarotti, Giovanni
4
Mennens, Kars
4
Reichwald, Ralf
4
Rubalcaba-Bermejo, Luis
4
Stauss, Bernd
4
Strotmann, Harald
4
Subramony, Mahesh
4
Tidd, Joseph
4
Wang, Qiang
4
Windrum, Paul
4
Wirtz, Jochen
4
Zhao, Xiande
4
Arshad, Arif Mohammad
3
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Journal of business research : JBR
4
Journal of service management
1
Journal of service research
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of services marketing
1
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ECONIS (ZBW)
8
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1
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
2
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
3
Service innovation, renewal, and adoption/rejection in dynamic global contexts
Martin, Drew
;
Gustafsson, Anders
;
Choi, Sunmee
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2397-2400
Persistent link: https://www.econbiz.de/10011490963
Saved in:
4
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
5
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
6
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
7
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
8
Customer integration in service innovation
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
- In:
The handbook of innovation and services : a …
,
(pp. 301-317)
.
2010
Persistent link: https://www.econbiz.de/10003953576
Saved in:
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