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~person:"Haas, Alexander"
~subject:"Beziehungsmarketing"
~subject:"Success factor"
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Beziehungsmarketing
Success factor
Customer service
6
Kundenservice
6
Dienstleistungsqualität
4
Service quality
4
Customer satisfaction
3
Kundenzufriedenheit
3
Relationship marketing
3
Deutschland
2
Germany
2
Salespeople
2
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2
Beschwerdemanagement
1
Complaint management
1
Consumer goods marketing
1
Customer Relationship
1
Economics of information
1
Erfolgsfaktor
1
Estimation
1
Informationsökonomik
1
Kaufentscheidung
1
Konsumgütermarketing
1
Marketing Initiatives
1
Marketing management
1
Marketingmanagement
1
Purchase decision
1
Schätzung
1
Selling
1
Service Failure
1
Service Recovery
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Verkauf
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German
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Haas, Alexander
Stauss, Bernd
10
Hinterhuber, Hans H.
8
Barnes, Donald C.
7
Gustafsson, Anders
7
Helmke, Stefan
7
Beatty, Sharon E.
6
Van Vaerenbergh, Yves
6
Walsh, Gianfranco
6
Bijmolt, Tammo H. A.
5
Collier, Joel E.
5
Lucas, Robert W.
5
Baker, Melissa A.
4
Bruhn, Manfred
4
Dagger, Tracey S.
4
Dangelmaier, Wilhelm
4
Das, Gopal
4
Freeman, Karen
4
Georgiev, Marin
4
Larivière, Bart
4
Mattila, Anna S.
4
Matzler, Kurt
4
Piccoli, Gabriele
4
Seidel, Wolfgang
4
Shin, Hyunju
4
Sirianni, Nancy J.
4
Terziev, Venelin
4
Usman, Osly
4
Ambika, Anupama
3
Angerer, Thomas
3
Bayón, Tomás
3
Bell, Chip R.
3
Brown, Tom
3
Büttgen, Marion
3
Chaker, Nawar N.
3
Chen, Mu-Chen
3
Cheung, Fung Yi Millissa
3
Chiguvi, Douglas
3
Coenen, Christian
3
Dawes, John
3
Ding Hooi Ting
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Journal of business economics : JBE
1
Journal of service research
1
Marketing : ZFP ; journal of research and management
1
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ECONIS (ZBW)
3
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1
The role of customer relationship vulnerability in service recovery
Cénophat, Sadrac
;
Eisend, Martin
;
Bayón, Tomás
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10014580442
Saved in:
2
Kann zu viel Kundenorientierung nachteilig sein? : eine Analyse der Wirkung der Kundenorientierung von Verkäufern auf die Kaufentscheidung
Haas, Alexander
- In:
Journal of business economics : JBE
79
(
2009
)
1
,
pp. 7-30
Persistent link: https://www.econbiz.de/10003794245
Saved in:
3
Wie wirkt das kundenorientierte Verkaufen auf die Kundenzufriedenheit mit der Beratung? : Eine Analyse unter Berücksichtigung der Interaktionen zwischen den Dimensionen des Verkäuf...
Haas, Alexander
- In:
Marketing : ZFP ; journal of research and management
28
(
2006
)
4
,
pp. 236-246
Persistent link: https://www.econbiz.de/10003391527
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