//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Heinz, Matthias"
~person:"Jouini, Oualid"
~person:"Shen, Haipeng"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Call Center"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Call centre
25
Callcenter
25
Theorie
10
Theory
10
Queueing theory
9
Warteschlangentheorie
9
Arbeitsproduktivität
8
Labour productivity
8
Arbeitskräfte
7
Betriebsklima
7
Deutschland
7
Feldforschung
7
Field research
7
Gerechtigkeit
7
Germany
7
Impact assessment
7
Justice
7
Leadership
7
Personalführung
7
Wirkungsanalyse
7
Work climate
7
Workforce
7
Markov chain
3
Markov-Kette
3
Statistical method
3
Statistische Methode
3
fairness
3
field experiment
3
gift exchange
3
labor markets
3
layoffs
3
Crew scheduling
2
Markov decision process
2
Operations Research
2
Operations research
2
Personaleinsatzplanung
2
Scheduling problem
2
Scheduling-Verfahren
2
Simulation
2
Stochastic process
2
more ...
less ...
Online availability
All
Free
7
Undetermined
7
Type of publication
All
Article
18
Book / Working Paper
9
Type of publication (narrower categories)
All
Article in journal
16
Aufsatz in Zeitschrift
16
Arbeitspapier
7
Graue Literatur
7
Non-commercial literature
7
Working Paper
7
Aufsatz im Buch
1
Book section
1
more ...
less ...
Language
All
English
26
Undetermined
1
Author
All
Heinz, Matthias
Jouini, Oualid
Shen, Haipeng
Doellgast, Virginia
17
Connell, Julia
14
Weinkopf, Claudia
14
Burgess, John
13
Holtgrewe, Ursula
13
D'Cruz, Premilla
12
Noronha, Ernesto
12
Russell, Bob
12
Taylor, Phil
12
L'Ecuyer, Pierre
11
Sauermann, Jan
11
Mirchandani, Kiran
10
Stolletz, Raik
10
Gans, Noah
9
Helber, Stefan
9
Schietinger, Marc
9
Jeworrek, Sabrina
8
Koole, Ger M.
8
Kumar, Anuj
8
Mandelbaum, Avishai
8
Mertins, Vanessa
8
Scholarios, Dora
8
Schumacher, Heiner
8
Shumsky, Robert A.
8
Sutter, Matthias
8
Akşin, Zeynep
7
Bhulai, Sandjai
7
Bittner, Susanne
7
Dallery, Yves
7
Grip, Andries de
7
Hannif, Zeenobiyah
7
Menzler-Trott, Eckart
7
Pinker, Edieal J.
7
Scupin, Yvonne
7
Wieland, Rainer
7
Abdullateef, Aliyu Olayemi
6
Aparicio-Valverde, Mireia
6
more ...
less ...
Institution
All
The Wharton Financial Institutions Center
1
Published in...
All
Manufacturing & service operations management : M & SOM
4
European journal of operational research : EJOR
3
International journal of production economics
3
Working papers / Financial Institutions Center
2
CESifo Working Paper Series
1
CESifo working papers
1
Discussion paper / Centre for Economic Policy Research
1
Discussion paper series / IZA
1
IWH-Diskussionspapiere
1
International journal of forecasting
1
Journal of the American Statistical Association : JASA
1
MPI Collective Goods Preprint
1
Management Science
1
OR spectrum : quantitative approaches in management
1
Operations research proceedings 2004 : selected papers of the annual international conference of the German Operations Research Society (GOR) ; Tilburg, September 1 - 3, 2004
1
Preprints of the Max Planck Institute for Research on Collective Goods
1
Production and operations management : an international journal of the Production and Operations Management Society
1
Service science
1
The economic journal : the journal of the Royal Economic Society
1
more ...
less ...
Source
All
ECONIS (ZBW)
26
RePEc
1
Showing
1
-
10
of
27
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Can customer arrival rates be modelled by sine waves?
Chen, Ningyuan
;
Gürlek, Ragıp
;
Lee, Donald K. K.
; …
- In:
Service science
16
(
2024
)
2
,
pp. 70-84
Persistent link: https://www.econbiz.de/10014564195
Saved in:
2
Measuring Indirect Effects of Unfair Employer Behavior on Worker Productivity - A Field Experiment
Heinz, Matthias
-
2018
We present a field experiment in which we set up a
call-center
to study how the productivity of workers is affected if …
Persistent link: https://www.econbiz.de/10012929481
Saved in:
3
Should we wait before outsourcing? : analysis of a revenue-generating blended contact center
Legros, Benjamin
;
Jouini, Oualid
;
Koole, Ger M.
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
5
,
pp. 1118-1138
Persistent link: https://www.econbiz.de/10012653961
Saved in:
4
Measuring Indirect Effects of Unfair Employer Behavior on Worker Productivity – A Field Experiment
Heinz, Matthias
-
2017
We present a field experiment in which we set up a
call-center
to study how the productivity of workers is affected if …
Persistent link: https://www.econbiz.de/10012944019
Saved in:
5
Measuring indirect effects of unfair employer behavior on worker productivity : a field experiment
Heinz, Matthias
;
Jeworrek, Sabrina
;
Mertins, Vanessa
; …
-
2017
We present a field experiment in which we set up a
call-center
to study how the productivity of workers is affected if …
Persistent link: https://www.econbiz.de/10011757773
Saved in:
6
Measuring indirect effects of unfair employer behavior on worker productivity : a field experiment
Heinz, Matthias
;
Jeworrek, Sabrina
;
Mertins, Vanessa
; …
-
2017
We present a field experiment in which we set up a
call-center
to study how the productivity of workers is affected if …
Persistent link: https://www.econbiz.de/10011758792
Saved in:
7
Measuring indirect effects of unfair employer behavior on worker productivity : a field experiment
Heinz, Matthias
;
Jeworrek, Sabrina
;
Mertins, Vanessa
; …
-
2017
We present a field experiment in which we set up a
call-center
to study how the productivity of workers is affected if …
Persistent link: https://www.econbiz.de/10011763630
Saved in:
8
Measuring indirect effects of unfair employer behavior on worker productivity : a field experiment
Heinz, Matthias
;
Jeworrek, Sabrina
;
Mertins, Vanessa
; …
-
2017
We present a field experiment in which we set up a
call-center
to study how the productivity of workers is affected if …
Persistent link: https://www.econbiz.de/10011764924
Saved in:
9
Measuring the indirect effects of adverse employer behaviour on worker productivity : a field experiment
Heinz, Matthias
;
Jeworrek, Sabrina
;
Mertins, Vanessa
; …
- In:
The economic journal : the journal of the Royal …
130
(
2020
)
632
,
pp. 2546-2568
Persistent link: https://www.econbiz.de/10012385311
Saved in:
10
On the scheduling of operations in a chat contact center
Legros, Benjamin
;
Jouini, Oualid
- In:
European journal of operational research : EJOR
274
(
2019
)
1
,
pp. 303-316
Persistent link: https://www.econbiz.de/10011990069
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->