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~person:"Heitmann, Mark"
~person:"Matzler, Kurt"
~person:"Prybutok, Victor R."
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Search: subject_exact:"Verbraucherzufriedenheit"
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Customer satisfaction
42
Kundenzufriedenheit
42
Dienstleistungsqualität
22
Service quality
22
Beziehungsmarketing
18
Relationship marketing
18
Consumer behaviour
17
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Verbraucherzufriedenheit
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Heitmann, Mark
Matzler, Kurt
Prybutok, Victor R.
Han, Heesup
66
Homburg, Christian
58
Mattila, Anna S.
37
Svensson, Göran
33
Mittal, Vikas
30
Usman, Osly
28
Huber, Frank
27
Wong, IpKin Anthony
27
Aksoy, Lerzan
26
Gil Saura, Irene
25
Prentice, Catherine
25
Ringle, Christian M.
25
Prayag, Girish
24
Hyun, Sunghyup Sean
23
Söderlund, Magnus
22
Bruhn, Manfred
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Jang, Soocheong
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Bauer, Hans H.
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Bilgihan, Anil
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Evanschitzky, Heiner
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Keiningham, Timothy
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Shahin, Arash
20
Sharma, Piyush
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Lee, Choong-Ki
19
Töpfer, Armin
19
Stauss, Bernd
18
Balaji, M. S.
17
Gustafsson, Anders
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Loureiro, Sandra Maria Correia
17
Barnes, Donald C.
16
Gelbrich, Katja
16
Hsu, Maxwell K.
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Park, Jungkun
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Roschk, Holger
16
Ryu, Kisang
16
Sirgy, M. Joseph
16
Stock-Homburg, Ruth
16
Su, LuJun
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Quality management journal : QMJ
9
Kundenorientierte Unternehmensführung : Kundenorientierung - Kundenzufriedenheit - Kundenbindung
4
Journal of retailing and consumer services
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
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Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : ZfbF
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2
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1
Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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International journal of quality & reliability management
1
International journal of quality and service sciences
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International journal of services and standards : IJSS
1
Journal of decision systems
1
Journal of electronic commerce research : JECR
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Journal of marketing research : JMR
1
Journal of service management
1
Journal of strategic marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Journal of vacation marketing : an international journal
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Socio-economic planning sciences : the international journal of public sector decision-making
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Sport and tourism : 53st congress 2003, Athens, Greece
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ECONIS (ZBW)
47
USB Cologne (EcoSocSci)
5
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1
Emotional connection and customer orientation as moderators in improving the customer satisfaction-behavioral intention link : a moderated moderation service model
Boakye, Kwabena G.
;
Prybutok, Victor R.
;
Randall, Wesley S.
- In:
Quality management journal : QMJ
30
(
2023
)
3
,
pp. 153-167
Persistent link: https://www.econbiz.de/10014333431
Saved in:
2
An empirical investigation of factors that drive a user decision to continue using cloud storage services
Liu, Xiaotong
;
Prybutok, Victor R.
- In:
Journal of decision systems
30
(
2021
)
1
,
pp. 4-26
Persistent link: https://www.econbiz.de/10012513829
Saved in:
3
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
4
A correlated uniqueness model of service quality measurement among users of cloud-based service platforms
Boakye, Kwabena G.
;
Natesan, Prathiba
;
Prybutok, Victor R.
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012269013
Saved in:
5
Exploring the service recovery landscape through the lens of a systemigram
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 347-373
Persistent link: https://www.econbiz.de/10012106534
Saved in:
6
The effect of price on word of mouth : first time versus heavy repeat visitors
Matzler, Kurt
;
Teichmann, Karin
;
Strobl, Andreas
; …
- In:
Tourism management : research, policies, practice
70
(
2019
),
pp. 453-459
Persistent link: https://www.econbiz.de/10011949903
Saved in:
7
A higher education student service quality and satisfaction model
Senn, William D.
;
Boonme, Kittipong
;
Prybutok, Gayle
; …
- In:
International journal of services and standards : IJSS
13
(
2019
)
1/2
,
pp. 129-145
Persistent link: https://www.econbiz.de/10012285546
Saved in:
8
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Rokonuzzaman, Md.
;
Prybutok, Gayle
; …
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10011976334
Saved in:
9
How to influence consumer mindset : a perspective from service recovery
Harun, Ahasan
;
Rokonuzzaman, Md
;
Prybutok, Gayle
; …
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 65-77
Persistent link: https://www.econbiz.de/10011826039
Saved in:
10
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10012309493
Saved in:
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