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~person:"Herrmann, Andreas"
~person:"Mattila, Anna S."
~subject:"Quality management"
~subject:"USA"
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Quality management
USA
Beziehungsmarketing
87
Relationship marketing
87
Consumer behaviour
44
Konsumentenverhalten
44
Theorie
23
Theory
23
Customer satisfaction
20
Kundenzufriedenheit
20
Dienstleistungsqualität
19
Service quality
19
Deutschland
17
Germany
17
Beschwerdemanagement
12
Complaint management
12
Product management
9
Produktmanagement
9
Market research
8
Marktforschung
8
Kundenbindungsprogramm
7
Loyalty program
7
Product quality
7
Produktqualität
7
Corporate Social Responsibility
6
Corporate social responsibility
6
United States
6
Financial services
5
Finanzdienstleistung
5
Gastronomie
5
Restaurant industry
5
Automotive market
4
Bank marketing
4
Bankmarketing
4
Customer service
4
Kfz-Markt
4
Kundenservice
4
Marketing management
4
Marketingmanagement
4
Qualitätsmanagement
4
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Article in journal
6
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6
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2
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2
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2
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1
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English
8
German
3
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Herrmann, Andreas
Mattila, Anna S.
Smith, Alan D.
21
Bruhn, Manfred
15
Kumar, V.
8
Han, Heesup
7
Johnson, Michael D.
7
Walsh, Gianfranco
7
Jang, Soocheong
6
Brodie, Roderick J.
5
Conduit, Jodie
5
Hollebeek, Linda D.
5
Payne, Adrian
5
Töpfer, Armin
5
Beatty, Sharon E.
4
Choi, Beom Joon
4
Dwivedi, Yogesh Kumar
4
Gourio, François
4
Green, Kenneth W.
4
Gremler, Dwayne D.
4
Hennig-Thurau, Thorsten
4
Huber, Frank
4
Hyun, Sunghyup Sean
4
Kim, Wansoo
4
Lucas, Robert W.
4
Rudanko, Leena
4
Skiera, Bernd
4
Stauss, Bernd
4
Chen, Tom
3
Dietrich, Martin
3
Eggert, Andreas
3
Ehrlich, Evelyn
3
Eisingerich, Andreas B
3
Elhauge, Einer
3
Enkel, Ellen
3
Fanelli, Duke
3
Fargnoli, Mario
3
Gulati, Ranjay
3
Görgmaier, Dietmar
3
Ha, Jooyeon
3
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Published in...
All
Cornell hospitality quarterly : CQ
1
Customer retention in the automotive industry : quality, satisfaction and loyalty
1
International journal of internet marketing and advertising : IJIMA
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of service management
1
Marketing in kleinen und mittleren Unternehmen
1
The journal of services marketing
1
Zeitschrift für Planung : ZP
1
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ECONIS (ZBW)
10
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10
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1
A branding model for web search engines
Zhang, Lu
;
Jansen, Bernard J.
;
Mattila, Anna S.
- In:
International journal of internet marketing and …
7
(
2012
)
3
,
pp. 195-216
Persistent link: https://www.econbiz.de/10009576341
Saved in:
2
Antecedents to participation in corporate social responsibility programs
Mattila, Anna S.
;
Hanks, Lydia
- In:
Journal of service management
23
(
2012
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10009666544
Saved in:
3
A cross-cultural comparison of perceived informational fairness with service failure explanations
Wang, Chen-ya
;
Mattila, Anna S.
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 429-439
Persistent link: https://www.econbiz.de/10009390049
Saved in:
4
The relationship of sales and marketing expenses to hotel performance in the United States
O'Neill, John
;
Hanson, Bjorn
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
49
(
2008
)
4
,
pp. 355-363
Persistent link: https://www.econbiz.de/10003774190
Saved in:
5
Comparing customer satisfaction across industries and countries
Johnson, Michael D.
;
Herrmann, Andreas
;
Gustafsson, Anders
- In:
Journal of economic psychology : research in economic …
23
(
2002
)
6
,
pp. 749-769
Persistent link: https://www.econbiz.de/10001711397
Saved in:
6
Qualitätsmanagement von Dienstleistungen in kleinen und mittleren Unternehmen
Herrmann, Andreas
;
Vollmer, Ingrid
- In:
Marketing in kleinen und mittleren Unternehmen
,
(pp. 341-354)
.
2000
Persistent link: https://www.econbiz.de/10001512046
Saved in:
7
Kundenorientierte Produktgestaltung
Hertel, Günter
;
Virt, Wilfried
;
Huber, Frank
;
Akao, Yōji
-
2000
Persistent link: https://www.econbiz.de/10001463917
Saved in:
8
Marktorientiertes Qualitätsmanagement - das Beispiel der Deutschen Bahn AG
Herrmann, Andreas
- In:
Zeitschrift für Planung : ZP
9
(
1998
)
2
,
pp. 181-198
Persistent link: https://www.econbiz.de/10001245887
Saved in:
9
From value-orientated quality improvement to customer satisfaction : a case study for passenger cars
Herrmann, Andreas
- In:
Customer retention in the automotive industry : …
,
(pp. 93-115)
.
1997
Persistent link: https://www.econbiz.de/10001299164
Saved in:
10
Customer retention in the automotive industry : quality, satisfaction and loyalty
Johnson, Michael D.
(
ed.
);
Herrmann, Andreas
(
contributor
); …
-
1997
Persistent link: https://www.econbiz.de/10000640799
Saved in:
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