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~person:"Hjort, Klas"
~subject:"Online-Handel"
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Online-Handel
Beziehungsmarketing
4
Consumer behaviour
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E-commerce
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Electronic Commerce
4
Konsumentenverhalten
4
Online retailing
4
Relationship marketing
4
Customer experience
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Last mile delivery
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Customer satisfaction
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Customer segmentation
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Innovation
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Kundenwert
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Kundenzufriedenheit
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Lieferkette
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Marktsegmentierung
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Parcel locker
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customer satisfaction
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Hjort, Klas
Heinemann, Gerrit
5
Kumar, Vikas
5
Park, Jungkun
5
Weaven, Scott
5
Bang, Nguyen
4
Bruhn, Manfred
4
Camilleri, Mark Anthony
4
Carlson, Jamie
4
Chung, Namho
4
Gallino, Santiago
4
Gao, Fei
4
Karjaluoto, Heikki
4
Moriuchi, Emi
4
Netessine, Serguei
4
Quach, Sara
4
Singh, Jasjit
4
Teng, Nina
4
Thaichon, Park
4
Usman, Osly
4
Akturk, M. Serkan
3
Algesheimer, René
3
Anshu, Kumari
3
Barari, Mojtaba
3
Chen, Lin
3
Civelek, Mustafa Emre
3
Filieri, Raffaele
3
Frasquet Deltoro, Marta
3
Ganguli, Shirshendu
3
Gaur, Loveleen
3
Gopalakrishna B. V.
3
Goutam, Doddahulugappa
3
Grewal, Dhruv
3
Gursimranjit Singh
3
Hellström, Daniel
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Hudetz, Kai
3
Hübner, Alexander
3
Ieva, Marco
3
Jebarajakirthy, Charles
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Journal of business research : JBR
2
International journal of physical distribution & logistics management : IJPD & LM
1
The international review of retail, distribution and consumer research
1
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ECONIS (ZBW)
4
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Service innovation in e-commerce last mile delivery : mapping the e-customer journey
Vakulenko, Yulia
;
Shams, Poja
;
Hellström, Daniel
; …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 461-468
Persistent link: https://www.econbiz.de/10012103423
Saved in:
2
Online retail experience and customer satisfaction : the mediating role of last mile delivery
Vakulenko, Yulia
;
Shams, Poja
;
Hellström, Daniel
; …
- In:
The international review of retail, distribution and …
29
(
2019
)
3
,
pp. 306-320
Persistent link: https://www.econbiz.de/10012209282
Saved in:
3
What's in the parcel locker? : exploring customer value in e-commerce last mile delivery
Vakulenko, Yulia
;
Hellström, Daniel
;
Hjort, Klas
- In:
Journal of business research : JBR
88
(
2018
),
pp. 421-427
Persistent link: https://www.econbiz.de/10011869863
Saved in:
4
Customer segmentation based on buying and returning behaviour
Hjort, Klas
;
Lantz, Björn
;
Ericsson, Dag
;
Gattorna, John
- In:
International journal of physical distribution & …
43
(
2013
)
10
,
pp. 852-865
Persistent link: https://www.econbiz.de/10010204783
Saved in:
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