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~person:"Homburg, Christian"
~person:"Kawohl, Julian"
~subject:"Kundenorientierung"
~subject:"Kundenzufriedenheit"
~type_genre:"Arbeitspapier"
~type_genre:"Non-commercial literature"
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Kundenorientierung
Kundenzufriedenheit
Deutschland
31
Germany
31
Beziehungsmarketing
24
Relationship marketing
24
Lieferantenmanagement
12
Supplier relationship management
12
Estimation
11
Schätzung
11
Customer satisfaction
10
Theorie
10
Theory
10
Erfolgsfaktor
9
Marketingmanagement
9
Success factor
9
Marketing management
8
Beschwerdemanagement
7
Complaint management
7
Marketing
7
Physical distribution
7
Vertrieb
7
Consumer behaviour
6
Konsumentenverhalten
6
Bundling strategy
5
Firm performance
5
Leistungsbündel
5
Market research
5
Marktforschung
5
Unternehmenserfolg
5
Customer value
4
Key account management
4
Key-Account-Management
4
Kundenwert
4
Organisatorischer Wandel
4
Organizational change
4
Salespeople
4
USA
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United States
4
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Arbeitspapier
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9
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German
6
English
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Homburg, Christian
Kawohl, Julian
Bauer, Hans H.
8
Huber, Frank
7
Hammerschmidt, Maik
5
Roschk, Holger
5
Falk, Tomas
4
Gebauer, Judith
3
Paulssen, Marcel
3
Quan Hoang Vuong
3
Stock-Homburg, Ruth
3
Vollhardt, Kai
3
Wiedmann, Klaus-Peter
3
Wiele, Ton van der
3
Bell, David R.
2
Berhanu, Samuel
2
Boselie, Paul
2
Bruhn, Manfred
2
Casado-Díaz, Ana B.
2
Cho, Yoon Cheong
2
Donnevert, Tobias
2
Franses, Philip Hans
2
Fürst, Andreas
2
Gelbrich, Katja
2
Gleitsmann, Sinje
2
Guttzeit, Mandy
2
Hoyer, Wayne D.
2
Kwon, Young-Sun
2
Ledoit, Olivier
2
Leeuwen, Eveline S. van
2
Mayer-Vorfelder, Matthias
2
Merisavo, Marko
2
Más Ruiz, Francisco José
2
Mühlbacher, Axel
2
Neuts, Bart
2
Raithel, Sascha
2
Ringle, Christian M.
2
Romão, João
2
Sarstedt, Marko
2
Schepers, Jeroen J. L.
2
Schwab, Carsten
2
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
8
Reihe: Management-Know-how / M : praxisnah und aktuell
3
Kompetenz in Wissenschaft & Management
1
Source
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ECONIS (ZBW)
12
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1
Führungsverhalten als Einflussgröße der Kundenorientierung von Mitarbeitern : ein dreidimensionales Konzept
Homburg, Christian
;
Stock, Ruth
-
2002
Persistent link: https://www.econbiz.de/10001662736
Saved in:
2
Social identity and the service profit chain
Homburg, Christian
;
Wieseke, Jan
;
Hoyer, Wayne D.
-
2008
Persistent link: https://www.econbiz.de/10003848961
Saved in:
3
The link between salespeople's job satisfaction and customer satisfaction in a business-to-business context : a dyadic analysis
Homburg, Christian
;
Stock-Homburg, Ruth
-
2003
Persistent link: https://www.econbiz.de/10001866778
Saved in:
4
A customer perspective on product eliminations : how the removal of products affects customers and business relationships
Homburg, Christian
;
Fürst, Andreas
;
Prigge, Jana-Kristin
-
2009
Persistent link: https://www.econbiz.de/10013430760
Saved in:
5
The link between salespeople's job satisfaction and customer satisfaction in a business-to-business context : a dyadic analysis
Homburg, Christian
;
Stock-Homburg, Ruth
-
2003
Persistent link: https://www.econbiz.de/10002512381
Saved in:
6
How organizational complaint handling: drives customer loyalty : an analysis of the mechanistic and the organic approach
Homburg, Christian
;
Fürst, Andreas
-
2005
Persistent link: https://www.econbiz.de/10002897805
Saved in:
7
Customer recovery : Profitabilität durch systematische Rückgewinnung von Kunden
Homburg, Christian
;
Schäfer, Heiko
-
1999
Persistent link: https://www.econbiz.de/10013430843
Saved in:
8
Do satisfied customers really pay more? : a study of the relationship between customer satisfaction and willingness to pay
Homburg, Christian
;
Koschate, Nicole
;
Hoyer, Wayne D.
-
2004
Persistent link: https://www.econbiz.de/10002758671
Saved in:
9
Was ist Kundenwert?
Homburg, Christian
;
Schnurr, Phoebe
-
1999
Persistent link: https://www.econbiz.de/10013430867
Saved in:
10
Einflussgrößen des Kundenrückgewinnungserfolgs : theoretische Betrachtung und empirische Befunde im Dienstleistungsbreich
Homburg, Christian
;
Sieben, Frank
;
Stock-Homburg, Ruth
-
2003
Persistent link: https://www.econbiz.de/10001773912
Saved in:
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