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~person:"Homburg, Christian"
~person:"Keller, Thomas"
~subject:"Complaint management"
~subject:"Customer satisfaction"
~subject:"Kundenorientierung"
~type_genre:"Non-commercial literature"
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Complaint management
Customer satisfaction
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22
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11
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11
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Homburg, Christian
Keller, Thomas
Bauer, Hans H.
9
Fürst, Andreas
7
Huber, Frank
7
Falk, Tomas
5
Hammerschmidt, Maik
5
Roschk, Holger
5
Zaugg, Alexandra Daniela
5
Wiedmann, Klaus-Peter
4
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3
Gelbrich, Katja
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Paulssen, Marcel
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Stock-Homburg, Ruth
3
Vollhardt, Kai
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Funck, Dirk
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Hoyer, Wayne D.
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Merisavo, Marko
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
12
Reihe: Management-Know-how / M : praxisnah und aktuell
3
Kompetenz in Wissenschaft & Management
1
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ECONIS (ZBW)
16
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1
Complaint
Management
Excellence : Leitfaden für professionelles Beschwerdemanagement
Homburg, Christian
;
Fürst, Andreas
-
2003
Persistent link: https://www.econbiz.de/10013430871
Saved in:
2
On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian
;
Fürst, Andreas
;
Koschate, Nicole
-
2009
Persistent link: https://www.econbiz.de/10003932817
Saved in:
3
Führungsverhalten als Einflussgröße der Kundenorientierung von Mitarbeitern : ein dreidimensionales Konzept
Homburg, Christian
;
Stock, Ruth
-
2002
Persistent link: https://www.econbiz.de/10001662736
Saved in:
4
Social identity and the service profit chain
Homburg, Christian
;
Wieseke, Jan
;
Hoyer, Wayne D.
-
2008
Persistent link: https://www.econbiz.de/10003848961
Saved in:
5
The link between salespeople's job satisfaction and customer satisfaction in a business-to-business context : a dyadic analysis
Homburg, Christian
;
Stock-Homburg, Ruth
-
2003
Persistent link: https://www.econbiz.de/10001866778
Saved in:
6
See no evil, hear no evil, speak no evil : a study of defensive organizational behavior towards customer
Homburg, Christian
;
Fürst, Andreas
-
2006
Persistent link: https://www.econbiz.de/10003381632
Saved in:
7
A customer perspective on product eliminations : how the removal of products affects customers and business relationships
Homburg, Christian
;
Fürst, Andreas
;
Prigge, Jana-Kristin
-
2009
Persistent link: https://www.econbiz.de/10013430760
Saved in:
8
The link between salespeople's job satisfaction and customer satisfaction in a business-to-business context : a dyadic analysis
Homburg, Christian
;
Stock-Homburg, Ruth
-
2003
Persistent link: https://www.econbiz.de/10002512381
Saved in:
9
How organizational complaint handling: drives customer loyalty : an analysis of the mechanistic and the organic approach
Homburg, Christian
;
Fürst, Andreas
-
2005
Persistent link: https://www.econbiz.de/10002897805
Saved in:
10
Do satisfied customers really pay more? : a study of the relationship between customer satisfaction and willingness to pay
Homburg, Christian
;
Koschate, Nicole
;
Hoyer, Wayne D.
-
2004
Persistent link: https://www.econbiz.de/10002758671
Saved in:
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