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~person:"Hsu, Maxwell K."
~person:"Svensson, Göran"
~person:"Wieseke, Jan"
~subject:"trust"
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Search: subject_exact:"Customer satisfaction"
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trust
Customer satisfaction
65
Kundenzufriedenheit
65
Beziehungsmarketing
36
Relationship marketing
36
Lieferantenmanagement
24
Supplier relationship management
24
Confidence
19
Vertrauen
19
Dienstleistungsqualität
18
Service quality
18
Arbeitszufriedenheit
14
Consumer behaviour
14
Job satisfaction
14
Konsumentenverhalten
14
B-to-B-Marketing
12
Business-to-business marketing
12
satisfaction
11
Selling
9
Verkauf
9
Satisfaction
8
commitment
8
Emotion
7
Salespeople
7
USA
7
United States
7
Verkaufspersonal
7
cooperation
7
coordination
7
economic satisfaction
7
Employee retention
6
Holiday behaviour
6
KMU
6
Mitarbeiterbindung
6
SME
6
Urlaubsverhalten
6
Zufriedenheit
6
continuity
6
non-economic satisfaction
6
Beschwerdemanagement
5
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1
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9
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English
9
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Hsu, Maxwell K.
Svensson, Göran
Wieseke, Jan
Nimako, Simon Gyasi
4
Billström, Anders
3
Jacob, Jayanth
3
Lee, Choong-Ki
3
Mbawuni, Joseph
3
Mysen, Tore
3
Narteh, Bedman
3
Paul, Thomas John
3
Rindell, Anne
3
Roberts-Lombard, Mornay
3
Yeboah-Asiamah, Eric
3
Albarq, Abbas N.
2
Anish, M. N.
2
Balaji, M. S.
2
Bebber, Suélen
2
Bilgihan, Anil
2
Cachero-Martínez, Silvia
2
Chen, Rai-Fu
2
Chung, Namho
2
Dhanish, P. B.
2
Ding, May-Ching
2
Han, Heesup
2
Hwang, Hsin-Ginn
2
Hyun, Sunghyup Sean
2
Kim, Myung-Ja
2
Lee, Jia-Min
2
Lii, Yuan-Shuh
2
Milan, Gabriel Sperandio
2
Mohd Suki, Norazah
2
Mostert, Pierre
2
Mpinganjira, Mercy
2
Pandey, Neeraj
2
Pérez, Andrea
2
Santos, Manuel Alonso dos
2
Soto-Fuentes, Y.
2
Sridharan, R.
2
Su, LuJun
2
Abu Bakar bin Abdul Hamid
1
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Published in...
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International journal of procurement management
3
Journal of business-to-business marketing
2
International journal of business excellence
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of travel and tourism marketing
1
South African journal of economic and management sciences
1
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ECONIS (ZBW)
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1
Validating the sequential logic of quality constructs in seller-customer business relationships : antecedents, mediator and outcomes
Høgevold, Nils M.
;
Rodríguez, Rocío
;
Svensson, Göran
; …
- In:
Journal of business-to-business marketing
29
(
2022
)
1
,
pp. 43-67
Persistent link: https://www.econbiz.de/10013178123
Saved in:
2
Antecedents and outcomes of satisfaction in buyer-supplier relationships in South Africa : a replication study
Roberts-Lombard, Mornay
;
Mpinganjira, Mercy
;
Svensson, …
- In:
South African journal of economic and management sciences
20
(
2017
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011778254
Saved in:
3
Validating trust and commitment as mediators between economic and non-economic satisfaction in Puerto Rican buyer-supplier relationships
Sosa Varela, Juan Carlos
;
Svensson, Göran
; …
- In:
International journal of procurement management
12
(
2019
)
4
,
pp. 391-409
Persistent link: https://www.econbiz.de/10012138468
Saved in:
4
The effect of tourist relationship perception on destination loyalty at a world heritage site in China : the mediating role of overall destination satisfaction and trust
Su, LuJun
;
Hsu, Maxwell K.
;
Swanson, Scott
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
2
,
pp. 180-210
Persistent link: https://www.econbiz.de/10011645607
Saved in:
5
Validity and reliability of satisfaction as a mediator between quality constructs in manufacturer-supplier relationships through time and across contexts
Padin, Carmen
;
Ferro, Carlos
;
Svensson, Göran
- In:
Journal of business-to-business marketing
24
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011674235
Saved in:
6
"Antecedents" and "postcedents" in relation to satisfaction in Norwegian business relationships
Mysen, Tore
;
Svensson, Göran
;
Rindell, Anne
; …
- In:
International journal of procurement management
8
(
2015
)
5
,
pp. 627-642
Persistent link: https://www.econbiz.de/10011593580
Saved in:
7
Satisfaction as a mediator between quality metrics in manufacturer-supplier relationships
Rindell, Anne
;
Svensson, Göran
;
Mysen, Tore
; …
- In:
International journal of business excellence
7
(
2014
)
1
,
pp. 16-27
Persistent link: https://www.econbiz.de/10011482011
Saved in:
8
Understanding the relationship of service fairness, emotions, trust, and tourist behavioral intentions at a city destination in China
Su, LuJun
;
Hsu, Maxwell K.
;
Marshall, Kimball P.
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 1018-1038
Persistent link: https://www.econbiz.de/10010469186
Saved in:
9
A validation of inputs and outputs of satisfaction in business-to-business relationships through a Nordic comparison
Rindell, Anne
;
Mysen, Tore
;
Svensson, Göran
; …
- In:
International journal of procurement management
6
(
2013
)
4
,
pp. 424-443
Persistent link: https://www.econbiz.de/10010207623
Saved in:
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