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~person:"Hur, Won-Moo"
~person:"Menges, Jochen"
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Search: subject_exact:"Empathy"
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Emotion
28
Arbeitsverhalten
10
Work behaviour
10
Arbeitszufriedenheit
7
Job satisfaction
7
Beziehungsmarketing
6
Emotional exhaustion
6
Relationship marketing
6
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6
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6
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5
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Hur, Won-Moo
Menges, Jochen
Ashkanasy, Neal M.
61
Winden, Frans A. A. M. van
40
Bagozzi, Richard P.
32
Septianto, Felix
32
Benhabib, Jess
25
Han, Heesup
25
Härtel, Charmine E. J.
24
Humphrey, Ronald H.
23
Huy, Quy
23
Hopfensitz, Astrid
22
Bosman, Ronald
20
Welpe, Isabell M.
20
Kemp, Elyria
19
Siddiqui, Danish Ahmed
19
Lindebaum, Dirk
18
Reuben, Ernesto
18
Wang, Pengfei
17
Dufwenberg, Martin
16
Pham, Michel T.
16
Shepherd, Dean A.
16
Woosnam, Kyle M.
16
Andrade, Eduardo B.
15
Loureiro, Sandra Maria Correia
15
Mattila, Anna S.
15
Noussair, Charles
15
Phau, Ian
15
Prayag, Girish
14
Schweitzer, Maurice E.
14
Treffers, Theresa
14
Battigalli, Pierpaolo
13
Connelly, Shane
13
Grandey, Alicia
13
Postlewaite, Andrew
13
Spörrle, Matthias
13
Williams, Patti
13
Zerbe, Wilfred J.
13
Cardon, Melissa S.
12
Diefendorff, James M.
12
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Management-Symposium <DocNet - der Doktorandenverein an der HSG> <6, 2008, Sankt Gallen>
1
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Erfolgsfaktor emotionales Kapital : Menschen begeistern, Ziele erreichen ; Tagungsband zum 6. DocNet Management Symposium [am 7. November 2008]
5
Academy of Management journal : AMJ
2
Service business
2
Baltic journal of management : BJM
1
Business research quarterly : BRQ
1
Career development international : the journal for executive, consultants, academics and individuals
1
European journal of marketing
1
Experiencing and managing emotions in the workplace : [contributions to the 2010 International Conference on Emotion and Organizational Life held in Montreal, Canada]/ ed. by Neal M. Ashkanasy ...
1
International journal of human resource management
1
Journal of business and psychology
1
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
1
Journal of organizational behavior : OB ; the international journal of industrial, occupational and organizational psychology and behavior
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of service theory and practice : JSTP
1
Long range planning : LRP ; international journal of strategic management
1
The international journal of human resource management
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The journal of asset management
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The leadership quarterly : LQ ; an international journal of political, social and behavioral science
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ECONIS (ZBW)
28
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1
The mixed blessing of coworker support : understanding family-work conflict, emotional exhaustion, and job satisfaction
Han, Youjin
;
Lee, Sang-Hoon
;
Hur, Won-Moo
;
Le, Hoanh-Su
- In:
Baltic journal of management : BJM
18
(
2023
)
2
,
pp. 141-156
Persistent link: https://www.econbiz.de/10014331063
Saved in:
2
Customer showrooming behavior, customer orientation, and emotional labor : sales control as a moderator
Park, Hyewon
;
Hur, Won-Moo
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014252735
Saved in:
3
When and how sales manager feedback contributes to sales performance : the role of emotional labor and cross-selling
Shin, Yuhyung
;
Hur, Won-Moo
;
Moon, Tae Won
- In:
European journal of marketing
57
(
2023
)
2
,
pp. 599-625
Persistent link: https://www.econbiz.de/10013502597
Saved in:
4
How family CEOs affect employees' feelings and behaviors : a study on positive emotions
Kammerlander, Nadine
;
Menges, Jochen
;
Herhausen, Dennis
; …
- In:
Long range planning : LRP ; international journal of …
56
(
2023
)
5
,
pp. 1-22
Persistent link: https://www.econbiz.de/10014434708
Saved in:
5
Linking motivation, emotional labor, and service performance from a self-determination perspective
Hur, Won-Moo
;
Shin, Yuhyung
;
Moon, Tae Won
- In:
Journal of service research
25
(
2022
)
2
,
pp. 227-241
Persistent link: https://www.econbiz.de/10013268017
Saved in:
6
Impacts of customer incivility and abusive supervision on employee performance : a comparative study of the pre- and post-COVID-19 periods
Shin, Yuhyung
;
Hur, Won-Moo
;
Hwang, Hansol
- In:
Service business
16
(
2022
)
2
,
pp. 309-330
Persistent link: https://www.econbiz.de/10013273619
Saved in:
7
Should I stay or should I go? : the role of individual strivings in shaping the relationship between envy and avoidance behaviors at work
Tussing, Danielle V.
;
Wihler, Andreas
;
Astandu, Timothy V.
- In:
Journal of organizational behavior : OB ; the …
43
(
2022
)
4
,
pp. 567-583
Persistent link: https://www.econbiz.de/10013279587
Saved in:
8
Impact of managerial control on the relationship between customer incivility and frontline employees' up-selling behavior
Hur, Won-Moo
;
Moon, Tae Won
;
Kim, Minsung
- In:
Service business
15
(
2021
)
4
,
pp. 639-665
Persistent link: https://www.econbiz.de/10012794103
Saved in:
9
Coworker support as a double-edged sword : a moderated mediation model of job crafting, work engagement, and job performance
Shin, Yuhyung
;
Hur, Won-Moo
;
Choi, Wook-Hee
- In:
International journal of human resource management
31
(
2020
)
11
,
pp. 1417-1438
Persistent link: https://www.econbiz.de/10012262687
Saved in:
10
When does customer CSR perception lead to customer extra-role behaviors? : the roles of customer spirituality and emotional brand attachment
Hur, Won-Moo
;
Moon, Tae Won
;
Kim, Hanna
- In:
The journal of asset management
27
(
2020
)
4
,
pp. 421-437
Persistent link: https://www.econbiz.de/10012298813
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