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~person:"Hyken, Shep"
~person:"Nazeri, Ali"
~subject:"Customer service"
~subject:"customer loyalty"
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Customer service
customer loyalty
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Kundenbindung
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3
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Hyken, Shep
Nazeri, Ali
Sickel, Christian
4
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3
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International journal of management development : IJMD
1
International journal of services and operations management : IJSOM
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ECONIS (ZBW)
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1
Service quality and customer delight : considering the mediating role of satisfaction and loyalty
Nazeri, Ali
;
Kazemi, Seyed Mohamad Mehdi
;
Shahriyari, Rozita
- In:
International journal of management development : IJMD
2
(
2022
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10013256638
Saved in:
2
I'll be back : how to get customers to come back again and again
Hyken, Shep
-
2021
"In this book, you will learn why customer loyalty is so important and why a repeat customer is not necessarily a loyal customer. You will also get an overview of the core principles that make customer loyalty possible"--
Persistent link: https://www.econbiz.de/10012423529
Saved in:
3
Identification and ranking of factors affecting customer loyalty : a case study : Mehre-e-Eghtesad bank customers
Nazeri, Ali
;
Ebrahimi, Mohsen
;
Soofifard, Rahman
- In:
International journal of services and operations …
35
(
2020
)
3
,
pp. 289-306
Persistent link: https://www.econbiz.de/10012178819
Saved in:
4
The convenience revolution : how to deliver a customer service experience that disrupts the competition and creates fierce loyalty
Hyken, Shep
-
2018
Persistent link: https://www.econbiz.de/10012199026
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