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~person:"Ibrahim, Rouba"
~subject:"Announcement effect"
~subject:"Service times"
~type_genre:"Article in journal"
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Announcement effect
Service times
Call centre
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Callcenter
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Forecasting model
3
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Queueing theory
3
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3
Warteschlangentheorie
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delay announcements
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ARIMA
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Agent heterogeneity
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Ankündigungseffekt
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Call centers
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Ibrahim, Rouba
Akşin, Zeynep
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Bassamboo, Achal
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Emadi, Seyed Morteza
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Huang, Junfei
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L'Ecuyer, Pierre
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Mandelbaum, Avishai
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European journal of operational research : EJOR
1
Management science : journal of the Institute for Operations Research and the Management Sciences
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ECONIS (ZBW)
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Does the past predict the future? : the case of delay announcements in service systems
Ibrahim, Rouba
;
Armony, Mor
;
Bassamboo, Achal
- In:
Management science : journal of the Institute for …
63
(
2017
)
6
,
pp. 1762-1780
Persistent link: https://www.econbiz.de/10011707236
Saved in:
2
Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers
Ibrahim, Rouba
;
L'Ecuyer, Pierre
;
Shen, Haipeng
; …
- In:
European journal of operational research : EJOR
250
(
2016
)
2
,
pp. 480-492
Persistent link: https://www.econbiz.de/10011441678
Saved in:
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