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~person:"Jouini, Oualid"
~person:"Noronha, Ernesto"
~type_genre:"Aufsatz in Zeitschrift"
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Call centre
17
Callcenter
17
India
8
Indien
8
Queueing theory
5
Theorie
5
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5
Warteschlangentheorie
5
Arbeitsbedingungen
2
Markov chain
2
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Markov-Kette
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Operations Research
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Arbeitsgestaltung
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Asymmetric parameters
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Auslandsverlagerung
1
BPO
1
Bangalore
1
Betriebsklima
1
Bombay
1
Business Process Outsourcing
1
Business process management
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Call centres
1
Chaining
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Chat messages
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Contact centers
1
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Financial crisis
1
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Aufsatz in Zeitschrift
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17
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Jouini, Oualid
Noronha, Ernesto
Connell, Julia
11
Doellgast, Virginia
11
Burgess, John
9
D'Cruz, Premilla
8
Koole, Ger M.
8
L'Ecuyer, Pierre
8
Akşin, Zeynep
7
Hannif, Zeenobiyah
7
Taylor, Phil
7
Aparicio-Valverde, Mireia
6
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6
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6
Abdullateef, Aliyu Olayemi
5
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5
Chambel, Maria José
5
Dallery, Yves
5
Emadi, Seyed Morteza
5
Holtgrewe, Ursula
5
Legros, Benjamin
5
Scholarios, Dora
5
Whitt, Ward
5
Batt, Rosemary L.
4
Broek, Diane van den
4
Gurvich, Itai
4
Ryan, Gerard
4
Shen, Haipeng
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Van Jaarsveld, Danielle
4
Örmeci, E. Lerzan
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Akşin, O. Zeynep
3
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3
Bassamboo, Achal
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Bloemer, Johanna M.
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Castanheira, Filipa
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Chan, Wyean
3
Das, Diya
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International journal of production economics
3
European journal of operational research : EJOR
2
Manufacturing & service operations management : M & SOM
2
New technology, work and employment
2
The international journal of human resource management
2
Economic and industrial democracy : EID ; an international journal
1
Employee relations
1
Global business review
1
Industrial relations journal
1
OR spectrum : quantitative approaches in management
1
Production and operations management : an international journal of the Production and Operations Management Society
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ECONIS (ZBW)
17
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1
Should we wait before outsourcing? : analysis of a revenue-generating blended contact center
Legros, Benjamin
;
Jouini, Oualid
;
Koole, Ger M.
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
5
,
pp. 1118-1138
Persistent link: https://www.econbiz.de/10012653961
Saved in:
2
On the scheduling of operations in a chat contact center
Legros, Benjamin
;
Jouini, Oualid
- In:
European journal of operational research : EJOR
274
(
2019
)
1
,
pp. 303-316
Persistent link: https://www.econbiz.de/10011990069
Saved in:
3
Call center delay announcement using a newsvendor-like performance criterion
Jouini, Oualid
;
Akşin, Zeynep
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
4
,
pp. 587-604
Persistent link: https://www.econbiz.de/10011282790
Saved in:
4
A flexible architecture for call centres with skill-based routing
Legros, Benjamin
;
Jouini, Oualid
;
Dallery, Yves
- In:
International journal of production economics
159
(
2015
),
pp. 192-207
Persistent link: https://www.econbiz.de/10010479239
Saved in:
5
"From boom to where?" : the impact of crisis on work and employment in Indian BPO
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
New technology, work and employment
29
(
2014
)
2
,
pp. 105-123
Persistent link: https://www.econbiz.de/10011291128
Saved in:
6
Call centers with hyperexponential patience modeling
Roubos, Alex
;
Jouini, Oualid
- In:
International journal of production economics
141
(
2013
)
1
,
pp. 307-315
Persistent link: https://www.econbiz.de/10009685649
Saved in:
7
The experience of work in India's domestic
call
centre
industry
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
The international journal of human resource management
24
(
2013
)
2
,
pp. 436-452
Persistent link: https://www.econbiz.de/10009688495
Saved in:
8
Cornered by conning : agents' experiences of closure of a
call
centre
in India
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
The international journal of human resource management
23
(
2012
)
5
,
pp. 1019-1039
Persistent link: https://www.econbiz.de/10009510242
Saved in:
9
Staffing a call center with uncertain non-stationary arrival rate and flexibility
Liao, Shuangqing
;
Koole, Ger M.
;
Van Delft, Christian
; …
- In:
OR spectrum : quantitative approaches in management
34
(
2012
)
3
,
pp. 691-721
Persistent link: https://www.econbiz.de/10009559848
Saved in:
10
High commitment management practices re-examined : the case of Indian call centres
D’Cruz, Premilla
;
Noronha, Ernesto
- In:
Economic and industrial democracy : EID ; an …
33
(
2012
)
2
,
pp. 185-205
Persistent link: https://www.econbiz.de/10009620382
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