Ng, Irene C.L.; Maull, Roger; Yip, Nick - In: European Management Journal 27 (2009) 6, pp. 377-387
Summary Two outcome-based defence contracts are studied in the attempt to better understand the provision of services in maintenance, repair and overhaul (MRO) environment that is contracted on the outcome of the equipment, rather than the provision of equipment. The nature of the contract...