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~person:"Kit-Yeng Sin"
~person:"Shahin, Arash"
~subject:"Performance measurement"
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Performance measurement
Quality management
36
Qualitätsmanagement
35
Dienstleistungsqualität
16
Service quality
16
Performance-Messung
11
Customer satisfaction
9
Kundenzufriedenheit
9
Hotel industry
5
Hotellerie
5
Iran
5
total quality management
5
Nachhaltige Entwicklung
4
Product quality
4
Produktqualität
4
Sustainable development
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TQM
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AHP approach
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AHP-Verfahren
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Beziehungsmarketing
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Measurement
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Messung
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IPA
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Instandhaltung
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Kano model
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Kfz-Industrie
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Lean Six Sigma
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Lieferkette
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Marjan Tile Company
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Kit-Yeng Sin
Shahin, Arash
Tarí, Juan José
6
Dahlgaard, Jens Jörn
5
Nurul Fadly Habidin
4
Pantouvakis, Angelos
4
Ahuja, Inderpreet Singh
3
Auni Fatin Nadia Chiek Desa
3
Chen, Kuen-Suan
3
Chiarini, Andrea
3
Dahlgaard-Park, Su Mi
3
Elwardi, Badr
3
En-Nhaili, Ahmed
3
Farah Izzaida Mohd Zamri
3
Garengo, Patrizia
3
Goharshenasan, Ali
3
Gunasekaran, Angappa
3
Gupta, Pardeep
3
Levine, David I.
3
Meddaoui, Anwar
3
Mouchtachi, Ahmed
3
Mysen, Tore
3
Nursyazwani Mohd Fuzi
3
Park, Sang-June
3
Pereira-Moliner, Jorge
3
Prakash, Joshua
3
Sampaio, Paulo
3
Shirouyehzad, Hadi
3
Siti Norhafizan Hibadullah
3
Soltani, Ebrahim
3
Svensson, Göran
3
Toffel, Michael W.
3
Vanichchinchai, Assadej
3
Al-Hemyari, Zuhair A.
2
Al-Sarmi, Abdullah M.
2
Al-Swidi, Abdullah Kaid
2
Amiri, Maghsoud
2
Antony, Jiju
2
Antunes, Marina Godinho
2
Asokan, P.
2
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International journal of productivity and quality management : IJPQM
4
Benchmarking : an international journal
1
International journal of business excellence
1
International journal of process management and benchmarking : IJPMB
1
International journal of quality & reliability management
1
International journal of services and operations management : IJSOM
1
The international journal of productivity and performance management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
11
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1
Assessing sustainable tourism development through service supply chain process maturity and service quality model
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
- In:
The international journal of productivity and …
72
(
2023
)
7
,
pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
Saved in:
2
Prioritizing the economic indicators of SSC : an integrative QFD approach of performance prism and BSC
Goharshenasan, Ali
;
Aboumasoudi, Abbas Sheikh
;
Shahin, Arash
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 522-550
Persistent link: https://www.econbiz.de/10013040882
Saved in:
3
The effects of total quality management practices on sustainable performance : perspective from Malaysia
Kit-Yeng Sin
;
Muhammad Shahar Jusoh
;
Sim, Choon Ling
- In:
International journal of services and operations …
42
(
2022
)
1
,
pp. 1-31
Persistent link: https://www.econbiz.de/10013257561
Saved in:
4
The mediating effect of business ethics in the relationship between total quality management and sustainable performance : perspective from 4- and 5-stars hotels
Kit-Yeng Sin
;
Sim, Choon Ling
;
Lim, Yi Jin
;
Lee, Damien
; …
- In:
International journal of productivity and quality …
34
(
2021
)
2
,
pp. 176-204
Persistent link: https://www.econbiz.de/10012696559
Saved in:
5
Assessing the ideology of total quality management towards hotel sustainability performance : empirical evidence using structural equation modelling
Kit-Yeng Sin
;
Muhammad Shahar Jusoh
;
Abbas Mardani
- In:
International journal of productivity and quality …
33
(
2021
)
3
,
pp. 311-335
Persistent link: https://www.econbiz.de/10012613502
Saved in:
6
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
7
Prioritisation of quality management principles based on critical success factors of TQM using integrated approach of MCDM and IPA : the case of Marjan Tile Company
Goharshenasan, Ali
;
Shahin, Arash
- In:
International journal of productivity and quality …
21
(
2017
)
1
,
pp. 112-128
Persistent link: https://www.econbiz.de/10011748584
Saved in:
8
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
9
Prioritisation of 14 quality management tools based on quality principles using integrated approach of multi-criteria decision-making and importance : performance analysis ; the ca...
Goharshenasan, Ali
;
Shahin, Arash
;
Esmaelian, Majid
- In:
International journal of productivity and quality …
18
(
2016
)
1
,
pp. 116-134
Persistent link: https://www.econbiz.de/10011577593
Saved in:
10
Benchmarking of organisation's manager performance applying with AE3Q
Rabbanimehr, Maedeh
;
Shahin, Arash
- In:
International journal of business excellence
7
(
2014
)
6
,
pp. 700-723
Persistent link: https://www.econbiz.de/10011297057
Saved in:
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