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~person:"Klaus, Philipp"
~subject:"Dienstleistungsqualität"
~subject:"Experiment"
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Dienstleistungsqualität
Experiment
Beziehungsmarketing
24
Relationship marketing
24
Consumer behaviour
23
Konsumentenverhalten
23
Customer experience
19
Service quality
15
Customer satisfaction
13
Kundenzufriedenheit
13
Luxury goods
5
Luxusgüter
5
Customer experience management
4
Internet marketing
4
Luxury experience
4
Online-Marketing
4
Service experience
4
customer experience
4
Customer experience quality
3
Customer experience strategy
3
E-commerce
3
EXQ
3
Einzelhandel
3
Online customer experience
3
Retail trade
3
Social media
3
customer experience management
3
Customer value
2
Dienstleistung
2
Dienstleistungsmarketing
2
Electronic Commerce
2
Emotion
2
Emotions
2
Event marketing
2
Event-Marketing
2
Experience co-creation
2
Financial services
2
Firm performance
2
Internet
2
Kundenwert
2
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Undetermined
12
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Article
15
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15
Aufsatz in Zeitschrift
15
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English
15
Author
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Klaus, Philipp
Bruhn, Manfred
21
Han, Heesup
20
Prentice, Catherine
20
Mattila, Anna S.
17
McColl-Kennedy, Janet R.
17
Gustafsson, Anders
13
Balaji, M. S.
12
Gil Saura, Irene
12
Gong, Taeshik
12
Wong, IpKin Anthony
12
Hollebeek, Linda D.
11
Prybutok, Victor R.
10
Quach, Sara
10
Gursoy, Dogan
9
Loureiro, Sandra Maria Correia
9
Patterson, Paul G.
9
Qu, Hailin
9
Sreejesh, S.
9
Torres, Edwin N.
9
Usman, Osly
9
Bilgihan, Anil
8
Edvardsson, Bo
8
Georgi, Dominik
8
Hyun, Sunghyup Sean
8
Izogo, Ernest Emeka
8
Rather, Raouf Ahmad
8
Roberts-Lombard, Mornay
8
Benkenstein, Martin
7
Bolton, Ruth N.
7
Evanschitzky, Heiner
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hsu, Cathy H. C.
7
Jang, Soocheong
7
Lemon, Katherine N.
7
Line, Nathaniel D.
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
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The journal of services marketing
5
European journal of marketing
1
International journal of market research
1
Journal of business research : JBR
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of service research
1
Technological forecasting & social change : an international journal
1
The international journal of bank marketing : IJBM
1
The journal of product & brand management
1
The service industries journal
1
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ECONIS (ZBW)
15
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1
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10
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15
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1
Quantifying the influence of customer
experience
on consumer share-of-category
Klaus, Philipp
;
Kuppelwieser, Volker
;
Heinonen, Kristina
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303364
Saved in:
2
What matters most to ultra-high-net-worth individuals? : exploring the UHNWI luxury customer
experience
(ULCX)
Klaus, Philipp
- In:
The journal of product & brand management
31
(
2022
)
3
,
pp. 368-376
Persistent link: https://www.econbiz.de/10013164342
Saved in:
3
Moving the customer
experience
field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne
;
Verleye, Katrien
;
Lemon, Katherine N.
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
Saved in:
4
Measuring customer
experience
quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
5
Come fly with me : exploring the private aviation customer
experience
(PAX)
Klaus, Philipp
;
Tarquini-Poli, Annalisa
- In:
European journal of marketing
56
(
2022
)
4
,
pp. 1126-1152
Persistent link: https://www.econbiz.de/10013350954
Saved in:
6
Where is customer
experience
(CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
7
Luxury patient
experience
(LPX) : review, conceptualization, and future research directions
Klaus, Philipp
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 87-98
Persistent link: https://www.econbiz.de/10011848030
Saved in:
8
The interplaying factors of the robotic tourism
experience
: the customer journey's touchpoints, context, and qualities
Manthiou, Aikaterini
;
Klaus, Philipp
- In:
Technological forecasting & social change : an …
177
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013345867
Saved in:
9
The role of customer
experience
in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
10
customer
experience
Imhof, Gustavo
;
Klaus, Philipp
- In:
International journal of market research
62
(
2020
)
6
,
pp. 673-688
Persistent link: https://www.econbiz.de/10012308994
Saved in:
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