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~person:"Kleinaltenkamp, Michael"
~person:"Kristensson, Per"
~subject:"Dienstleistungsqualität"
~subject:"Kundenintegration"
~subject:"Service industry"
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Dienstleistungsqualität
Kundenintegration
Service industry
Customer integration
20
Innovation
6
Betriebliche Wertschöpfung
5
Dienstleistung
5
Services
5
Value creation
5
Beziehungsmarketing
4
Innovation management
4
Innovationsmanagement
4
New product development
4
Produktentwicklung
4
Relationship marketing
4
Theorie
4
Theory
4
Dienstleistungssektor
3
Business services
2
Dienstleistungsinnovation
2
Dienstleistungsmarketing
2
Kundenorientierung
2
Market research
2
Marketing management
2
Marketing theory
2
Marketingmanagement
2
Marketingtheorie
2
Marktforschung
2
Schweden
2
Service innovation
2
Service quality
2
Service-Dominant Logic
2
Service-dominant logic
2
Services marketing
2
Sweden
2
Transaction costs
2
Transaktionskosten
2
Unternehmensdienstleistung
2
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1
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English
13
German
7
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Kleinaltenkamp, Michael
Kristensson, Per
Herstatt, Cornelius
35
Hollebeek, Linda D.
30
Piller, Frank T.
27
Hippel, Eric von
26
Füller, Johann
19
Reichwald, Ralf
18
Bruhn, Manfred
17
Büttgen, Marion
17
Edvardsson, Bo
15
Brodie, Roderick J.
14
Franke, Nikolaus
14
Jacob, Frank
14
Witell, Lars
14
Brem, Alexander
13
Conduit, Jodie
13
De Jong, Jeroen P. J.
13
Ihl, Christoph
13
Schreier, Martin
13
Fließ, Sabine
12
Leimeister, Jan Marco
12
Oliveira, Pedro
12
Ramaswamy, Venkatram
12
Cova, Bernard
11
Hajli, Nick
11
Hyysalo, Sampsa
11
Lettl, Christopher
11
Möslein, Kathrin
11
Raasch, Christina
11
Rahman, Zillur
11
Schweisfurth, Tim
11
Bilgram, Volker
10
Bretschneider, Ulrich
10
Hadwich, Karsten
10
Jaakkola, Elina
10
Nambisan, Satish
10
Hienerth, Christoph
9
Kumar, V.
9
Lüthje, Christian
9
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Journal of service management
3
Journal of business research : JBR
2
Creativity and innovation management
1
Gabler Edition Wissenschaft / Business-to-Business-Marketing
1
Handbuch Kundenbindungsmanagement : Strategien und Instrumente für ein erfolgreiches CRM
1
International journal of quality and service sciences
1
Involving customers in new service development
1
Kundenintegration : Forum Dienstleistungsmanagement
1
Marketing review St. Gallen : Marketingfachzeitschrift für Theorie & Praxis
1
Marketing theory
1
Marktleistung und Wettbewerb : strategische und operative Perspektiven der marktorientierten Leistungsgestaltung; Werner H. Engelhardt zum 65. Geburtstag
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of services marketing
1
Wirtschaftswissenschaftliches Studium : WiSt ; Zeitschrift für Studium und Forschung
1
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ECONIS (ZBW)
19
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19
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date (oldest first)
1
A service ecosystem perspective on the diffusion of sustainability-oriented user innovations
Trischler, Jakob
;
Johnson, Mikael
;
Kristensson, Per
- In:
Journal of business research : JBR
116
(
2020
),
pp. 552-560
Persistent link: https://www.econbiz.de/10012257656
Saved in:
2
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
3
Exploring dualities of service innovation : implications for service research
Witell, Lars
;
Anderson, Laurel
;
Brodie, Roderick J.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 436-441
Persistent link: https://www.econbiz.de/10011418320
Saved in:
4
Kundenintegration und Leistungslehre : integrative Wertschöpfung in Dienstleistungen, Solutions und Entrepreneurship
Fließ, Sabine
(
ed.
);
Haase, Michaela
(
ed.
); …
-
2015
Persistent link: https://www.econbiz.de/10010506440
Saved in:
5
Institutional logics matter when coordinating resource integration
Edvardsson, Bo
;
Kleinaltenkamp, Michael
;
Tronvoll, Bård
; …
- In:
Marketing theory
14
(
2014
)
3
,
pp. 291-309
Persistent link: https://www.econbiz.de/10010461912
Saved in:
6
Customers' experiences of co-creation during service innovation
Sjödin, Carina
;
Kristensson, Per
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 189-204
Persistent link: https://www.econbiz.de/10009573201
Saved in:
7
Customer co-creation in service innovation : a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-327
Persistent link: https://www.econbiz.de/10009619172
Saved in:
8
Idea generation : customer co-creation versus traditional market research techniques
Witell, Lars
;
Kristensson, Per
;
Gustafsson, Anders
; …
- In:
Journal of service management
22
(
2011
)
2
,
pp. 140-159
Persistent link: https://www.econbiz.de/10009155031
Saved in:
9
Modelling customer process activites in interactive value creation
Eichentopf, Thomas
;
Kleinaltenkamp, Michael
;
Stiphout, …
- In:
Journal of service management
22
(
2011
)
5
,
pp. 650-663
Persistent link: https://www.econbiz.de/10009406386
Saved in:
10
Customer integration in service innovation
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
- In:
The handbook of innovation and services : a …
,
(pp. 301-317)
.
2010
Persistent link: https://www.econbiz.de/10003953576
Saved in:
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