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~person:"Kowalkowski, Christian"
~person:"McColl-Kennedy, Janet R."
~subject:"Dienstleistungssektor"
~subject:"Konsumentenverhalten"
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Dienstleistungssektor
Konsumentenverhalten
Dienstleistungsqualität
32
Service quality
32
Consumer behaviour
15
Beziehungsmarketing
13
Customer satisfaction
13
Kundenzufriedenheit
13
Relationship marketing
13
Service industry
9
Beschwerdemanagement
8
Complaint management
8
Customer service
8
Kundenservice
8
Dienstleistung
7
Health care
7
Services
7
Betriebliche Wertschöpfung
6
Gesundheitsversorgung
6
Value creation
6
Customer experience
5
Emotion
5
Gesundheitswesen
5
Health care system
5
Dienstleistungsmarketing
4
Satisfaction
4
Service innovation
4
Services marketing
4
Well-being
4
Zufriedenheit
4
Bundling strategy
3
Customer integration
3
Customer value
3
Innovation
3
Kundenintegration
3
Kundenwert
3
Lebensqualität
3
Leistungsbündel
3
Quality of life
3
B-to-B-Marketing
2
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12
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1
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Article
21
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21
Aufsatz in Zeitschrift
21
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English
22
Author
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Kowalkowski, Christian
McColl-Kennedy, Janet R.
Han, Heesup
30
Mattila, Anna S.
25
Usman, Osly
20
Prentice, Catherine
18
Balaji, M. S.
14
Line, Nathaniel D.
14
Gong, Taeshik
13
Klaus, Philipp
13
Sharma, Piyush
13
Wirtz, Jochen
13
Gustafsson, Anders
12
Jang, Soocheong
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Hanks, Lydia
11
Propper, Carol
11
Rahman, Zillur
11
Sreejesh, S.
11
Ali, Faizan
10
Gursoy, Dogan
10
Hyun, Sunghyup Sean
10
Miao, Li
10
Quach, Sara
10
Voorhees, Clay M.
10
Edvardsson, Bo
9
Hollebeek, Linda D.
9
Park, Jungkun
9
Wong, IpKin Anthony
9
Wu, Luorong
9
Xu, Xun
9
Amin, Muslim
8
Harun, Ahasan
8
O'Cass, Aron
8
Paul, Justin
8
Qu, Hailin
8
Söderlund, Magnus
8
Witell, Lars
8
Beck, Adrian
7
Bujisic, Milos
7
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Journal of business research : JBR
4
Journal of service management
3
Journal of service research : JSR
3
Journal of retailing
2
The journal of business & industrial marketing
2
The journal of services marketing
2
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of consumer studies
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
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ECONIS (ZBW)
22
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1
Mobile applications (apps) as service provider actors
Orsingher, Chiara
;
McColl-Kennedy, Janet R.
;
Zaki, Mohamed
- In:
International journal of consumer studies
48
(
2024
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10014531551
Saved in:
2
Putting the "service" into B2B marketing : key developments in service research and their relevance for B2B
Wirtz, Jochen
;
Kowalkowski, Christian
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 272-289
Persistent link: https://www.econbiz.de/10013539114
Saved in:
3
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
4
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
5
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
Saved in:
6
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
7
Servitization and deservitization : overview, concepts, and definitions
Kowalkowski, Christian
;
Gebauer, Heiko
;
Kamp, Bart
; …
- In:
Industrial marketing management : the international …
60
(
2017
),
pp. 4-10
Persistent link: https://www.econbiz.de/10011672006
Saved in:
8
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
9
Geysers or bubbling hot springs? : a cross-cultural examination of customer rage from Eastern and Western perspectives
Patterson, Paul G.
;
Brady, Michael K.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 243-259
Persistent link: https://www.econbiz.de/10011665370
Saved in:
10
Organizational behavior in innovation, marketing, and purchasing in business service contexts : an agenda for academic inquiry
Holmlund, Maria
;
Kowalkowski, Christian
;
Biggemann, Sergio
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2457-2462
Persistent link: https://www.econbiz.de/10011491056
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