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~person:"Laihonen, Harri"
~subject:"Aktionsforschung"
~subject:"Unternehmenserfolg"
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Search: subject_exact:"Dienstleistungsmanagement"
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Dienstleistungsmanagement
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Performance measurement
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Laihonen, Harri
Jääskeläinen, Aki
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Measuring business excellence : the journal of organizational performance management
1
The international journal of productivity and performance management : IJPPM
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ECONIS (ZBW)
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Measuring performance of a service system : from organizations to customer-perceived performance
Laihonen, Harri
;
Jääskeläinen, Aki
;
Pekkola, Sanna
- In:
Measuring business excellence : the journal of …
18
(
2014
)
3
,
pp. 73-86
Persistent link: https://www.econbiz.de/10010417496
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2
Overcoming the specific performance measurement challenges of knowledge-intensive organizations
Jääskeläinen, Aki
;
Laihonen, Harri
- In:
The international journal of productivity and …
62
(
2013
)
4
,
pp. 350-363
Persistent link: https://www.econbiz.de/10009751885
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