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~person:"Lee, JungHoon"
~person:"Yoon, Hye Hyun"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Tourism employees"
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Dienstleistungsqualität
Tourism employees
19
Tourismusberufe
19
Hotel industry
16
Hotellerie
16
Arbeitszufriedenheit
14
Job satisfaction
14
Arbeitsverhalten
9
Work behaviour
9
Employee retention
8
Mitarbeiterbindung
8
Arbeitskräfte
7
Workforce
7
Emotion
6
Leistungsmotivation
6
Work motivation
6
Intelligence
5
Intelligenz
5
Service quality
5
Deluxe hotel
4
Arbeitsmobilität
3
Burnout
3
Customer satisfaction
3
Emotional intelligence
3
Gastgewerbe
3
Hospitality industry
3
Job engagement
3
Kundenzufriedenheit
3
Labour mobility
3
Stress
3
Turnover intent
3
Work stress
3
Arbeitsleistung
2
Arbeitspsychologie
2
Customer service
2
Emotional labor
2
Führungsstil
2
Human Resource Management
2
Job performance
2
Kundenservice
2
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English
5
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Lee, JungHoon
Yoon, Hye Hyun
Karatepe, Osman M.
9
Ok, Chihyung
4
Brady, Michael K.
2
Burke, Ronald J.
2
Daskin, Mustafa
2
Grobelna, Aleksandra
2
Han, Heesup
2
Hewagama, Gayani
2
Hutchison, Ann
2
Karadas, Georgiana
2
Kim, Peter Beomcheol
2
Kim, Seongseop
2
Koyuncu, Mustafa
2
Lin, Meizhen
2
Ling, Qian
2
Mang, Paul
2
Orlowski, Marissa
2
Rod, Michel
2
Slevitch, Lisa
2
Ye, Shun
2
Abdien, Mohamed Kamal
1
Abdulhassan, Sadik Hussein
1
Aghaei, Iman
1
Agyapong, Kingsley
1
Aldebi, Hameed
1
Ali, Faizan
1
Ali, Nafez Nimer Hassan
1
Ampofo, Emmanuel Twumasi
1
Anh Thi Tu Le
1
Ansah, James
1
Arasli, Huseyin
1
Ariffin, Ahmad Azmi M.
1
Ashill, Nicholas
1
Ashill, Nicholas J.
1
Aslinda Mohd Shahril
1
Astakhova, Marina
1
Atadil, Hilmi A.
1
Avci, Turgay
1
Azar, Ofer H.
1
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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1
Relationships among senior tourists' perceptions of tour guides' professional competencies, rapport, satisfaction with the guide service, tour satisfaction, and word of mouth
Hwang, Jinsoo
;
Lee, JungHoon
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
8
,
pp. 1331-1346
Persistent link: https://www.econbiz.de/10012150540
Saved in:
2
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
3
Improving frontline service employees' innovative behavior using conflict management in the hospitality industry : the mediating role of engagement
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 498-507
Persistent link: https://www.econbiz.de/10011903598
Saved in:
4
Examination of factors affecting hotel employees' service orientation : an emotional labor perspective
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
4
,
pp. 437-468
Persistent link: https://www.econbiz.de/10011393179
Saved in:
5
Understanding hotel employees' service sabotage : emotional labor perspective based on conservation of resources theory
Lee, JungHoon
;
Ok, Chihyung Michael
- In:
International journal of hospitality management
36
(
2014
),
pp. 176-187
Persistent link: https://www.econbiz.de/10010239296
Saved in:
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