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~person:"Lianti, Lovinda"
~person:"Qin, Hong"
~subject:"Kundenzufriedenheit"
~subject:"Service quality"
~subject:"customer satisfaction"
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Kundenzufriedenheit
Service quality
customer satisfaction
Dienstleistungsqualität
7
Fast-food industry
7
Schnellgastronomie
7
Customer satisfaction
6
China
3
Comparison
2
Consumer behaviour
2
Fast Food
2
Fast food
2
Gastronomie
2
Konsumentenverhalten
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Restaurant industry
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USA
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United States
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Vergleich
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Beziehungsmarketing
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Empirical method
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Empirische Methode
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Ethnologie
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Ethnology
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Factor analysis
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Faktorenanalyse
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Indonesia
1
Indonesien
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Multinationales Unternehmen
1
National culture
1
Nationalkultur
1
Product quality
1
Produktqualität
1
Quality management
1
Qualitätsmanagement
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Relationship marketing
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Transnational corporation
1
fast-food restaurant
1
loyalty
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English
7
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Lianti, Lovinda
Qin, Hong
Prybutok, Victor R.
8
Ababneh, Khaldoun I.
2
Han, Heesup
2
Harun, Ahasan
2
Min, Ho-key
2
Min, Hyesung
2
Ponnaiyan, Subramaniam
2
Prybutok, Gayle
2
Prybutok, Victor
2
Ryu, Kisang
2
Abu Siam, Yousef Ibrahim
1
Ahmad, Nawaz
1
Alimwidodo, Patrick Christian
1
Arciniega, Luis M.
1
Bagos Wahyudi Amin Tohari
1
Batra, Manika
1
Benefield, Mike
1
Bhateja, Ruchika
1
Blankson, Charles
1
Bougoure, Ursula-Sigrid
1
Brüggen, Elisabeth C.
1
Burton, Scot
1
Butler, Peter
1
Cant, Michael C.
1
Cao, Yang
1
Chen, Jason C. H.
1
Chiang, Chu-yin
1
Dandis, Ala' Omar
1
Dhillon, Parminder Singh
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DiPietro, Robin B.
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Domenge, Rogerio
1
ElMelegy, Ahmed R.
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1
Foubert, Bram
1
Gahfoor, Raja Zohaib
1
Gopaul, Melanie
1
Gregory, Amy
1
Gremler, Dwayne D.
1
Ha, Inhyuck
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International journal of services and standards
2
Quality management journal : QMJ
2
Central European business review : CEBR
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
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ECONIS (ZBW)
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1
Perceived price as antecedent of satisfaction and loyalty : learn from fast food multinational restaurants in Indonesia
Syah, Tantri Yanuar Rahmat
;
Alimwidodo, Patrick Christian
; …
- In:
Central European business review : CEBR
11
(
2022
)
4
,
pp. 63-84
Persistent link: https://www.econbiz.de/10013457318
Saved in:
2
The role of national culture on relationships between customers' perception of quality, values, satisfaction, and behavioral intentions
Wen, Chao
;
Qin, Hong
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009659103
Saved in:
3
Quantitative comparison of service quality and recoverability measures
Qin, Hong
;
Prybutok, Victor R.
;
Zhou, Jun
- In:
International journal of services and standards
7
(
2011
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009389323
Saved in:
4
Perceived service quality in fast-food restaurants: empirical evidence from China
Qin, Hong
;
Prybutok, Victor R.
;
Zhao, Qilan
- In:
International journal of quality & reliability management
27
(
2010
)
4/5
,
pp. 424-437
Persistent link: https://www.econbiz.de/10003987808
Saved in:
5
Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
Saved in:
6
Service quality in the USA and mainland China's fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
;
Peak, Daniel A.
- In:
International journal of services and standards
5
(
2009
)
4
,
pp. 291-315
Persistent link: https://www.econbiz.de/10003970445
Saved in:
7
Determinants of customer-perceived service quality in fast-food restaurants and their relationship to customer satisfaction and behavioral intentions
Qin, Hong
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
15
(
2008
)
2
,
pp. 35-50
Persistent link: https://www.econbiz.de/10003783570
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